1password will not open on Windows 10

lgwennap

I installed 1password on my machine and can't get it to work. It dies as soon as it starts. I used the event viewer to get the following errors that seem to occur every time I attempt to run 1password.

og Name: Application
Source: Application Error
Date: 11/2/2018 5:40:54 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Lance-PC
Description:
Faulting application name: 1Password.exe, version: 7.2.581.0, time stamp: 0x5bb034fc
Faulting module name: KERNELBASE.dll, version: 10.0.17134.319, time stamp: 0x5ea0e53d
Exception code: 0xe0434352
Fault offset: 0x001117d2
Faulting process id: 0x5320
Faulting application start time: 0x01d472f4bb328c91
Faulting application path: C:\Users\Lance\AppData\Local\1password\app\7\1Password.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: cdc552e6-4f56-4b1e-ae7a-0186a9d09dde
Faulting package full name:
Faulting package-relative application ID:
Event Xml:



1000
2
100
0x80000000000000

1066279
Application
Lance-PC



1Password.exe
7.2.581.0
5bb034fc
KERNELBASE.dll
10.0.17134.319
5ea0e53d
e0434352
001117d2
5320
01d472f4bb328c91
C:\Users\Lance\AppData\Local\1password\app\7\1Password.exe
C:\WINDOWS\System32\KERNELBASE.dll
cdc552e6-4f56-4b1e-ae7a-0186a9d09dde

There is also a .Net error that does not fit in the text field

Hope you can find something. Using it on my iPad and iPhone with no problems.

Thanks

Lance

---

1Password Version: 7.2
Extension Version: 581
OS Version: Windows 10
Sync Type: Not Provided
Referrer: forum-search:not opening windows 10

bundtkate

Hey, @lgwennap! Thanks for the errors you've included, but alas, it's that .NET error that I need to know what's going on. If you can fit it in a separate post here, great. If not, e-mail it to us at support+windows@1password.com and include a link to this forum post in the body of your e-mail. You should get an auto-reply with a support ID included. If you drop that Support ID here, I can use it to hunt down your e-mail and make sure I take a peek quickly. :+1: Thanks!

lgwennap

Here is the support ID #

VVH-35843-155

Thanks

Lance

MikeT

Thanks, we got the email and will reply there as soon as possible.

ref: VVH-35843-155

belliott

I have the same issue:
Faulting application name: 1Password.exe, version: 7.2.581.0, time stamp: 0x5bb034fc

Seems to be related to the Re-Released version of Windows 10 build 1809

bundtkate

@belliott: I'm not aware of anything specific to 1809, but do send over a crash report:

https://support.1password.com/cs/windows-crash-report/

Like I mentioned to others here, make sure to include the .NET error if there's one around the same time and also include a link to this forum post in the body of your e-mail. You should get an auto-reply with a support ID included. If you drop that Support ID here, I can use it to hunt down your e-mail and make sure I take a peek quickly. :+1: Thanks!