I purchased 1Password quite some time ago. I started with 1Password on Windows and have version 22.214.171.1246 installed on my Windows 10 machine. My vault was stored on Dropbox. I have been able to use that vault on my iPhone and iPad without any issues. Everything was working fine.
Today I set up a new Mac laptop and installed iPassword 7 from the app store. I also set up Dropbox and when I tried to access my vault it told me I needed to update the vault from agile to opvault. This message was received on the Mac Laptop, so I clicked to perform the upgrade. I assumed it would convert the vault and I would still have all my previous entries, but when I view the vault on the laptop it is completely empty.
When I try to access it on one of my other Apple devices (which had worked previously), it says that the 1Password.agilekeychain file cannot be found in Dropbox and syncing has been disabled.
When I try to access it on the windows machine, the same thing happens and the vault is completely empty.
On Dropbox I see a folder called 1Password.legacyagilekeychain and a file called 1Passsword.opvault.
No, I did not backup my file before updating to opvault, because that tip was on the web in the document I found after the fact, and was not indicated in the app on the Mac where I was originally told to perform the upgrade.
Can you help me get this working again? I use the app all my accounts and thus have a large number of records in it.
1Password Version: 126.96.36.1996 and 7
Extension Version: Not Provided
OS Version: Windows 10 and macOS Mohave 10.14.1
Sync Type: Dropbox