Can't unlock vault with new Master Password

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sjk
sjk
1Password Alumni
in Mac
This discussion was created from comments split from: Insanely slow unlock animation.

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  • Niklas
    Niklas
    Community Member
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    I can (could trigger this repeatedly just a few minutes ago by using the CoreAnimation shortcut shift-ctrl when triggering the animation. Don't know if that is the root cause of OP's problem though. However, when doing this I encountered another bug (related?):

    I just changed my main vault password on my last computer so that I have the same (dice ware password) on all my devices. The password got saved, I locked and unlocked the app a few times. But then this happened and I can no longer access my vault, the password is no longer recognised:

    Feb 5 22:45:22 Amarok.local 2BUA8C4S2C.com.agilebits.onepassword-osx-helper[556]: 412009 [AGILEKEYCHAIN:0x7fa7d965a170:<OPAgileKeychain (file://localhost/Users/niklas/Dropbox/1Password/1Password.agilekeychain/?applesecurityscope=373035383631353336393265613236633962616230636662633933343764316437373533633036623b30303030303030303b30303030303030303b303030303030303030303030303032303b636f6d2e6170706c652e6170702d73616e64626f782e726561642d77726974653b30303030303030313b30313030303030363b303030303030303030303062666533303b2f75736572732f6e696b6c61732f64726f70626f782f3170617373776f72642f3170617373776f72642e6167696c656b6579636861696e)>] E _saveAttachment:error: | Failed to write file file://localhost/Users/niklas/Dropbox/1Password/1Password.agilekeychain/a/default/files/B018B254403A41CEB3903F7EA1147787/2004D5B84A88482988A6F7DE226B49E0?applesecurityscope=373035383631353336393265613236633962616230636662633933343764316437373533633036623b30303030303030303b30303030303030303b303030303030303030303030303032303b636f6d2e6170706c652e6170702d73616e64626f782e726561642d77726974653b30303030303030313b30313030303030363b303030303030303030303062666533303b2f75736572732f6e696b6c61732f64726f70626f782f3170617373776f72642f3170617373776f72642e6167696c656b6579636861696e: (null) Feb 5 22:45:22 Amarok.local 2BUA8C4S2C.com.agilebits.onepassword-osx-helper[556]: 412009 [AGILEKEYCHAIN:0x7fa7d965a170:<OPAgileKeychain (file://localhost/Users/niklas/Dropbox/1Password/1Password.agilekeychain/?applesecurityscope=373035383631353336393265613236633962616230636662633933343764316437373533633036623b30303030303030303b30303030303030303b303030303030303030303030303032303b636f6d2e6170706c652e6170702d73616e64626f782e726561642d77726974653b30303030303030313b30313030303030363b303030303030303030303062666533303b2f75736572732f6e696b6c61732f64726f70626f782f3170617373776f72642f3170617373776f72642e6167696c656b6579636861696e)>] E _saveAttachment:error: | Failed to write file file://localhost/Users/niklas/Dropbox/1Password/1Password.agilekeychain/a/default/files/EB2CD0F7E8774CB0AF0D3485599FDDD6/87CE71B3329A44F1A9D21C7EDCDD9D16?applesecurityscope=373035383631353336393265613236633962616230636662633933343764316437373533633036623b30303030303030303b30303030303030303b303030303030303030303030303032303b636f6d2e6170706c652e6170702d73616e64626f782e726561642d77726974653b30303030303030313b30313030303030363b303030303030303030303062666533303b2f75736572732f6e696b6c61732f64726f70626f782f3170617373776f72642f3170617373776f72642e6167696c656b6579636861696e: (null) Feb 5 22:45:22 Amarok.local 2BUA8C4S2C.com.agilebits.onepassword-osx-helper[556]: 412009 [AGILEKEYCHAIN:0x7fa7d965a170:<OPAgileKeychain (file://localhost/Users/niklas/Dropbox/1Password/1Password.agilekeychain/?applesecurityscope=373035383631353336393265613236633962616230636662633933343764316437373533633036623b30303030303030303b30303030303030303b303030303030303030303030303032303b636f6d2e6170706c652e6170702d73616e64626f782e726561642d77726974653b30303030303030313b30313030303030363b303030303030303030303062666533303b2f75736572732f6e696b6c61732f64726f70626f782f3170617373776f72642f3170617373776f72642e6167696c656b6579636861696e)>] E _saveAttachment:error: | Failed to write file file://localhost/Users/niklas/Dropbox/1Password/1Password.agilekeychain/a/default/files/5875A5D38F054ECC82AAF0C384DEF152/A7174CC43E424CA8A653819AF734D6F9?applesecurityscope=373035383631353336393265613236633962616230636662633933343764316437373533633036623b30303030303030303b30303030303030303b303030303030303030303030303032303b636f6d2e6170706c652e6170702d73616e64626f782e726561642d77726974653b30303030303030313b30313030303030363b303030303030303030303062666533303b2f75736572732f6e696b6c61732f64726f70626f782f3170617373776f72642f3170617373776f72642e6167696c656b6579636861696e: (null) Feb 5 22:45:36 Amarok.local 1Password[11653]: {530.65234375, 33.70703125} in {{438, 9}, {22, 23}} Feb 5 22:46:05 Amarok.local 2BUA8C4S2C.com.agilebits.onepassword-osx-helper[556]: 412009 [AGILEKEYCHAIN:0x7fa7d9467f60:<OPAgileKeychain (file://localhost/Users/niklas/Dropbox/1Password/1Password.agilekeychain/?applesecurityscope=373035383631353336393265613236633962616230636662633933343764316437373533633036623b30303030303030303b30303030303030303b303030303030303030303030303032303b636f6d2e6170706c652e6170702d73616e64626f782e726561642d77726974653b30303030303030313b30313030303030363b303030303030303030303062666533303b2f75736572732f6e696b6c61732f64726f70626f782f3170617373776f72642f3170617373776f72642e6167696c656b6579636861696e)>] E _saveAttachment:error: | Failed to write file file://localhost/Users/niklas/Dropbox/1Password/1Password.agilekeychain/a/default/files/5875A5D38F054ECC82AAF0C384DEF152/A7174CC43E424CA8A653819AF734D6F9?applesecurityscope=373035383631353336393265613236633962616230636662633933343764316437373533633036623b30303030303030303b30303030303030303b303030303030303030303030303032303b636f6d2e6170706c652e6170702d73616e64626f782e726561642d77726974653b30303030303030313b30313030303030363b303030303030303030303062666533303b2f75736572732f6e696b6c61732f64726f70626f782f3170617373776f72642f3170617373776f72642e6167696c656b6579636861696e: (null)

  • sjk
    sjk
    1Password Alumni
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    Hi, @Niklas.

    It would be best if you could email us a Diagnostics Report that provides additional information so we can help you resolve this problem as quickly as possible. Thanks!

  • Niklas
    Niklas
    Community Member
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    I reset to the last backup to get access to my passwords again. Though I have a backup of the broken (or whatever happened) agilekeychain for diagnostics purposes.

    Is there a good way to do this without spending too much time juggling backups and restores?

  • sjk
    sjk
    1Password Alumni
    Options

    Hi, @Niklas.

    I'm glad you were able to get access to your 1P data again by restoring from a backup.

    Because of the nature of this issue it would still be best to email us a Diagnostics Report for further followup. It shouldn't be happening and we'd like to determine the cause and fix it.

  • Niklas
    Niklas
    Community Member
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    Report sent, thanks!

  • sjk
    sjk
    1Password Alumni
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    Report received, @Niklas -- thanks!

    We'll be following up with you more about this issue through email. For now I suggest restarting your system to make sure 1Password mini isn't still stuck in an Uninterruptible Wait state.

This discussion has been closed.