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Login through webbrowser extension not possible

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Marla10
Marla10
Community Member
in 1Password 4 for Windows

Hello,

I can log in to my desktop programme, but whenever I try to use the webbrowser extension to login from chrome directly 1 password tells me "enter previous password to update the extension". I have never changed my password and I don't know what to do now? Has anybody an idea?

Thank you,
Marla10

Comments

  • DBrown
    DBrown
    1Password Alumni
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    Hi, @Marla10‌.

    Please try removing the 1Password extension from with Chrome; then re-install the extension from the Browsers tab of 1Password preferences.

    Let us know whether that helps.

  • Marla10
    Marla10
    Community Member
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    Hello DBrown,

    it worked! Thanks a lot!

  • DBrown
    DBrown
    1Password Alumni
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    That’s great news, @Marla10—thanks for letting us know!

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