1pass desktop app wont open the DB on my windows, but the browser extensions and my mac does.

I use Synology cloud sync to sing my 1pass DB. This works just like dropbox but is locally hosted. For about 2 weeks I cannot get the windows desktop app to open the DB. I have tried to repair the DB with no luck. I have uninstalled and reinstalled as well. I have sent the error report.


1Password Version: 4.6.0.592
Extension Version: 4.4.3.90
OS Version: WIN 10, OSX10.11.2
Sync Type: Synology Cloudcenter
Referrer: forum-search:1pass desktop app wont open the DB on my windows, but the browser extensions and my mac does.

Comments

  • MikeTMikeT Agile Samurai

    Team Member

    Hi @Dalliant,

    I cannot find your error report. Did you get an automatic reply from our BitBot? If yes, there is a ticket ID in there, can you tell me what that ID, so I can find it.

  • It doesn't look like it is sending the file and it wont let me upload; .txt, .docx, .pdf. Do you have an email I can send it too?

  • MikeTMikeT Agile Samurai

    Team Member
    edited November 2015

    Hi @Dalliant,

    You can email it to us at [email protected]

    As for uploading it here, that's intentional, you should not upload anything in this public support forum.

  • support ID is #ACS-97537-318

  • AlexHoffmannAlexHoffmann

    Team Member
    edited November 2015

    Hi @Dalliant,

    We've received the email and will respond there.

    Thanks!

    ref: ACS-97537-318

This discussion has been closed.