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Cannot sync between iPhone 6 and PC with Win7

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gwspom
gwspom
Community Member
in 1Password 4 for Windows

Hello,

i cannot sync 1Password between my iPhone 6 and my desktop PC (Win 7). It worked last time, but that was 43 weeks ago.

PC:
Starting 1Password
WiFi Sync

iPhone:
Starting 1Password App
Setting
Sync
Wifi
Start synchronizing

It says the computer cannot be found, although both device are in the same wifi.

Any ideas?

Thank you in advance.

Marcel

1Password Version: 6.5
Extension Version: Not Provided
OS Version: Win 7
Sync Type: WiFi

Comments

  • Greg
    Greg
    1Password Alumni
    Options

    Hello @gwspom,

    I am sorry you bumped into issues with 1Password! Let's find out what is happening.

    First of all, we need to take a closer look at your current setup. That is why I'd like to ask you to create a Diagnostics Report from your Windows PC and iPhone. Here is how you can do that:

    Sending Diagnostics Reports (Windows)

    Sending Diagnostics Reports (iPhone)

    Attach the Diagnostics Reports to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the reports, connect the dots, and ensure that this issue is dealt with quickly. :)

    Once we get them, we should be able to better assist you. Thanks very much!

    ++
    Greg

  • gwspom
    gwspom
    Community Member
    Options

    Hey Greg,

    thank you for you reply. Unfortunately, I didn't receive a support ID by your BitBot. Only a standard answer:

    "Hi there,

    Thank you for writing in! This is an automated message to to let you know that you sent an email reply to a robot rather than replying to the wonderful humans on the AgileBits Support Forum.

    Please log in to continue the discussion!

    https://discussions.agilebits.com/profile/discussions/

    Again, this notification is automated, so please do not reply to this message – others in your forum conversation won't receive it.

    Have a great day!

    –
    BitBot
    Your friendly AgileBits robot"

  • Greg
    Greg
    1Password Alumni
    edited September 2017
    Options

    @gwspom: That is strange. Luckily, I found your email. :)

    We will get back to you via email as soon as possible. Thank you!

    ++
    Greg

    ref: XDB-41184-524

  • gwspom
    gwspom
    Community Member
    Options

    Thanks Greg :-)

  • AlexHoffmann
    AlexHoffmann
    Options

    You're welcome, @gwspom.

  • gwspom
    gwspom
    Community Member
    Options

    Hey Greg, finally it worked after an update. So thanks anyway :-)

  • Greg
    Greg
    1Password Alumni
    Options

    @gwspom: Yay! Thank you for the great news! :) I am sorry for the delay with the answer via email – we are experiencing a surge in support requests during this holiday season and doing our best to catch up.

    Please get in touch with us if you have any other questions. Happy Holidays to you and your family!

    Cheers,
    Greg

This discussion has been closed.