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1Password won't install due to MoveFile error (Caused by MalwareBytes)

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sdschuit
sdschuit
Community Member
edited July 2017 in 1Password 4 for Windows

http://users.skynet.be/fd769738/Klembord-19988.jpg

Installing new update !
It is not working anymore... several failures

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

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  • sdschuit
    sdschuit
    Community Member
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    http://users.skynet.be/fd769738/Klembord-19988.jpg

    Installing new update !
    Not working.

  • MikeT
    MikeT
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    Hi @sdschuit,

    Thanks for writing in.

    Can you tell me what anti-malware solution are you using? We've seen this with McAfee and MalwareBytes but haven't been able to reproduce it yet.

    Also, try to close any web browsers you may be running during the install and see if it works.

  • sdschuit
    sdschuit
    Community Member
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    Yes Mike you are correct !!
    Install works when I disable MalwareBytes !

    Thank you !

    Steven

  • MikeT
    MikeT
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    Great, thanks!

    We're trying to get in touch with MalwareBytes but no progress yet. Can you report this to them as a customer, that way, we can improve this compatibility issue.

  • sdschuit
    sdschuit
    Community Member
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    I will certainly do this. I'm a paying customer with them.

  • MikeT
    MikeT
    edited July 2017
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    Thanks! They can reach out to us anytime at support+windows@agilebits.com or here.

This discussion has been closed.