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Why has 1password stopped prompting?

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kelal
kelal
Community Member
in 1Password 7 for Windows

1Password is no longer prompting to save logins. I downloaded the latest version. Same in Chrome and Edge. The buton in setup is checked Using Windows 10.

1Password Version: 7.3.712
Extension Version: Not Provided
OS Version: windows 10
Sync Type: Not Provided

Comments

  • ag_ana
    ag_ana
    1Password Alumni
    Options

    Hi @kelal!

    Have you installed the 1Password browser extension in your browsers already? If you did, can you confirm what version you installed? Thank you!

  • kelal
    kelal
    Community Member
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    Hello
    I have the browser extension for Chrome. version 4.7.5.90
    Hope this helps!

  • ag_ana
    ag_ana
    1Password Alumni
    Options

    @kelal:

    Thank you for the confirmation. Is this happening on every website, or just on one?

  • kelal
    kelal
    Community Member
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    Every website. When I first started using 1Password it prompted me to update passwords each time and I have a good number of passwords saved. Now it never prompts me although I don't think anything has changed.

  • Greg
    Greg
    1Password Alumni
    Options

    Hi @kelal,

    If you are running 1Password 7.3.712, please try to do the following:

    1) Close all browsers and quit 1Password 7 for Windows completely.

    2) Open Run dialog (Win key + R), enter the following string there: 1Password.exe --setup and press Enter. 1Password 7 for Windows should be launched .

    3) Launch your browsers and check if he issue remains after that.

    Let us know how it goes. Thanks! :+1:

    ++
    Greg

This discussion has been closed.