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1Password FREEZING ???

When on "Logins" categories if i try to scroll down/up using my mouse roulet the software (ver: 7.6.785) for windows systematically freeze and uses 20% of my CPU time, and the only way to shut it down it is throw the Task Manager (CTRL+ALT+DEL).
if i use the mouse to drag up/dn the scroll bar it works, but seems to freeze when using the mouse roulette.
i have no firewalls nor any "frindge" antiviruses except standard microsoft firewall and defender. it is a brand new PC with a INTEL i7 on a MSI Z490-A Pro motherboard...
Any suggestions ?

1Password Version: 7.6.785
Extension Version: Chrome:
OS Version: W10 Mome 10.0.19042 Build 19042
Sync Type: Not Provided


  • DenalBDenalB
    Community Member

    Hey @HYPERLINK , did you try to use the latest beta build 7.6.787? May be it helps.

  • MerryBitMerryBit
    Community Member
    edited December 2020

    This is a known bug that affected me, too. You'll find it here (be sure to check the "Show betas" checkbox):

    The particular bug you're seeing sounds like this one:

    1Password would hang when scrolling an item list that only had one item out of the scroll view. {OPW-4905}

    So upgrading to the latest beta build would probably solve the issue you're facing. Instructions on how to install beta releases are found here:


  • DenalBDenalB
    Community Member

    Hi @MerryBit !

    This is a known bug that affected me, too.

    That's why I asked for installing the latest beta. ;)


  • BlakeBlake

    Team Member
    edited January 2021


    Can you confirm that updating to the latest 1Password for Windows Beta solved this issue for you? 😊

This discussion has been closed.