1Password 8 Early Access & Firefox

r8ders2k · August 2021

Just a quick FYI, when I installed the new Firefox extension for Firefox (91.0), I had to manually delete the "old" 1Password extension. As I didn't see the "new" 1Password 8 icon, as I hadn't pinned it and I only saw the "old" 1Password 7 icon, which when I clicked on it, I got an error saying that I didn't have access to 1Password and to see my admin. So, I tried reinstalling the 1Password 8 Firefox extension and saw the new icon appear then hide. Then the light bulb went on and I pinned the new extension and deleted the old 1Password 7 extension.

1Password Version: 8.2.0-44.BETA
Extension Version: 2.0.5
OS Version: Not Provided

PeterG_1P · August 2021

Thank you for this, @r8ders2k! The issue of "I've downloaded the browser extension but don't see it" does seem to come up quite a bit. That can be an issue in cases like yours, when you already have an earlier version installed and it's easy to get confused. Sometimes it can lead folks to think that the install hasn't been successful, too. 🤔

I'll make a mental note when helping folks with the browser extension that they should probably pin the icon in the future. That way, things should be clearer and more intuitive. Thanks for letting us know about your experience with the upgrade - and we'll keep an eye out for any 1Password customers running into the same thing. 👍