To protect your privacy: email us with billing or account questions instead of posting here.

Unable to update credit card information

Options
jacks
jacks
Community Member
in Memberships

Hello

I have reached out to support directly but was given the URL to standard FAQ showing how to update a card in billing. I replied back to that email with a screenshot of what I see when I try to update a card or add a card.

I have tried to do this in the application (latest version 7) on MacOS, Windows 11, and Linux. I have tried from the 1Password website via Chrome, Safari, and Firefox - on all three OS versions, as in the application.

The button to Add Payment Method is grayed out in all variations of above. The stored card listed is expiring. I am unable to add an entirely new card or update the existing card's new CVV or new expiration date.

Can anyone here offer any advice?

Thanks in advance,
jacks

1Password Version: 1Password 7 Version 7.9.9 (70909001)
Extension Version: Not Provided
OS Version: Ventura 13.2.1
Browser:_ Safari, Chrome, Firefox

Comments

This discussion has been closed.