1password 7 for Mac stopped working after update, how do I get my passwords?
Hi, 1Password 7 stopped working after applying an update to my Mac today, (upgraded to macOS 14.1.1) and even when I try to download it from the App Store again it does not work. I have a backup of my computer, how can I restore my passwords? Even if I have to buy a subscription to the new product that's fine, I just need to know I can get them back.
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: macOS 14.1.1
Browser: Brave
Comments
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Hello @ThePenguinVA! 👋
I'm sorry that you're having trouble opening 1Password 7 on your Mac. I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/143308/1password-7-for-mac-stopped-working-after-update-how-do-i-get-my-passwords#latest
- Your forum username:
ThePenguinVa - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
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Submitted, thanks. No response from BitBot yet.
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Here it is
WXT-77496-766
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Thanks for that report, @ThePenguinVA . Can you try installing 1Password from our direct download installer and let me know if that works for you?
You can find it here https://c.1password.com/dist/1P/mac7/1Password-7.9.11.pkg
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Thank you kindly, Josh from support already resolved my issue. Appreciate it!
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I'm happy to hear that my colleague was able to help you resolve the issue. 🙂
If anyone else does encounter the issue then please see our post here: Issue with 1Password 6 & 7 for Mac downloaded from the App Store — 1Password Community
-Dave
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