Autofill freeze after unlock

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loggor
loggor
Community Member
edited March 20 in Android

I noticed that it began happening recently. Basically if I unlock my phone, go to a website and try using the autofill, what happens is:

  • I select the credential
  • The app asks for unlock (biometric)
  • After that, the unlock screen fades (but the website in the background still shows with that dark shade as if the unlock dialog was still open)
  • I'm stuck like this, so I need to hit the back button (android)
  • Then I can select the credential (since now it's unlocked)

I'm adding a video showing it happening, the part when it's black is the unlock (biometric), and when I'm tapping around it's because the biometric has already succeeded but I can't do anything but hit the back button.

I'm on a S23 Ultra (One UI 6)
App is up to date on beta (8.10.24)

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Android 14
Browser: Brave

Comments

  • loggor
    loggor
    Community Member
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    @ag_tommy #LCX-91884-138 (tagged because I remember your username >.<)

  • ag_tommy
    ag_tommy
    Options

    @loggor

    No problem my friend. It's here. I see you and Brendan are talking.

    ref: LCX-91884-138

  • gavy
    gavy
    Community Member
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    This is happening to me too

    Phone: Samsung S23 Ultra
    Andriod: 14
    OneUI: 6.0
    1Password App: 8.10.27

  • loggor
    loggor
    Community Member
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    Yeah It's still happening to me, too. It's kinda random now. Every once in a while, it happens.

  • Dave_1P
    Dave_1P
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    @loggor

    I'm sorry that the issue continues to disrupt your use of 1Password. Our developers are continuing to investigate here on our end but I don't have an update to provide at the moment.

    @gavy

    Thank you for reporting the issue and I'm sorry for the disruption to you as well. So that I can confirm that you're affected by the same issue that is being discussed in this thread, I'd like to ask you to create a diagnostics report from your Android device:

    Sending Diagnostics Reports (Android)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

    ref: dev/core/core#27518

  • ialexsilva
    ialexsilva
    Community Member
    edited May 20
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    I'm experiencing this issue randomly where my phone gets stuck on the 1Password splash screen when trying to unlock it.

    This started happening when updated from Android 13 to Android 14

    Phone: Poco F4 GT
    Android: 14
    1Password App: 8.10.32

  • loggor
    loggor
    Community Member
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    Same after the update that fixed the crashing.

    https://1password.community/discussion/comment/710319#Comment_710319