I’ve been using 1P for years and have lots of things in the vault. Today, on Windows, I’ve got a message above my items saying “Add your first items” and there doesn’t appear to be a way to get rid of it. How do I fix this? I tried adding a new item, but it still persists. 1Password Version: 8.10.33 Extension Version: Not Provided OS Version: Windows 11 23H2 Browser: Not Provided

Hi. I have to point out this is another great example of why just letting us dismiss the tips is the right move. Please let us control the experience instead of being at the mercy of the heuristics, which will never always be right. Thank you.

My immediate thought when encountering this was, "why isn't there an 'x' in the upper right corner that I can click on to dismiss this?" As with others on this thread, I'm not interested in this "help" as I've used 1Password on the Mac for many, many years. Similarly to raster, I have my PC set up as a separate family member account with access only to a smaller vault. And by smaller I mean that it has 120 items in it. It is a shared vault because I manage all family vaults centrally from my master account on the Mac. So, personally, I'm not particularly interested in having a private vault for this account as it then becomes invisible and unmanageable from the master account. I'm on the latest beta ('check for updates' states I'm up to date), 8.10.38 and I still get the prompt to import items. To me, showing this when we already have so many items could be considered a bug, maybe you didn't consider the use-case of having everything in a shared vault - to me, my use-case makes sense to me. However, not having an 'x' to immediately and permanently dismiss it is just poor UI design, IMNSHO. I shouldn't have to search through the settings to see if there's an option to dismiss this. I shouldn't have to google for a solution (and stumble) on this thread. I'm a long-time user of 1Password and I like both the product and what's visible externally as a company. This is only the second time that I recall being disappointed - the first time, you can likely guess, has to do with centralized, cloud-based Vault storage, but let's not go down that particular rabbit hole here.

1P_David this user has a guest account therefore no access to non-shared vaults. My use case is very similar to trkylla (above), that being a PC set up as a separate family/guest account which requires access to only one (shared) vault. I will echo trkylla and raster sentiments, this is clearly over-engineered UI design. Onboarding messages such as this should be easily dismissed.

I have a set up almost identical to trkylla a shared vault each for my son and daughters which I supervise centrally and I am discouraging the use of the Private Vault until they each turn 18. I added some dummy items to my daughter's private vault and after 7 items the banner disappeared. I thought great, then proceeded to delete the dummy items and much to my chagrin the banner reappeared... poor UI design. I will echo what has already been said multiple times on this thread. Onboarding banners like this should ALWAYS be dismissible by the end user. PERIOD Another UI item which would be helpful when managing a set of family vaults would be to allow to customize which columns are displayed in the item list when viewing All items or Search results - in particular, I would like to be able to see and sort for which Vault the item is in.

hegguardo – Glad to hear that's helped! :)

“Add your first items” has shown up and won’t go away

1P_Dave
Moderator
10 months ago
raster

Thank you for the screenshot. That behaviour doesn't look right if you've been using 1Password for some time and have a significant number of items in your 1Password account. Our developers are testing a fix in the latest beta:

The banner encouraging you to import items now only displays if you have fewer than 7 items across all of your unlocked accounts.

If you're willing to help us test the fix then you can switch to the beta using this guide: Use 1Password beta releases

-Dave

ref: dev/core/core#27858
ref: dev/core/core#29547

edit: Updated information about the beta.
raster
Occasional Contributor
10 months ago

Here's the top of the 1P window (with some details blacked out). As you can see, I now have this permanent "Add your first items" at the top of the items list and can't get it to go away. Again, I've been using this for years. This is not a new install, new vault, or anything. Just using things as usual.

Thanks for your help.
1P_Dave
Moderator
10 months ago
Hello raster! 👋

I'm sorry that you're seeing a confusing message when using 1Password. To help me better understand the situation I'd like to ask you to take a screenshot of what you're seeing and attach it to your reply:

Take a screenshot on Windows

Make sure that nothing sensitive is included in the screenshot.

-Dave

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“Add your first items” has shown up and won’t go away

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