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Forum Discussion
🐛 Bug — 1Password Extension Sometimes Doesn't Load Properly
Summary:
* Occasionally, when clicking on the 1Password Browser extension, it fails to load promptly and remains stuck in a loading state for several minutes.
- To address this issue, I need to go to the manage extension settings for 1Password, disable it, and then re-enable it. Upon re-enabling it, clicking the 1Password Browser extension instantly loads properly and shows my login record for the website I'm currently in.
System Details
* 1Password Windows = Version 8.10.32
* 1Password Browser Extension: Version 2.23.3
* System: Windows 11
* Browser: Brave Browser Version 1.66.110 Chromium: 125.0.6422.60 (Official Build) (64-bit)
Relevant Comments on Google Chrome Webstore:
1Password Version: 8.10.32
Extension Version: 2.23.3
OS Version: Windows 11
Browser: Brave Browser
- 1P_Dave
Moderator
Sounds good, the team will keep an eye out for your email. 🙂
-Dave
I'll keep this instruction in mind so that when the issue occurs. I'll log it on the time it's happening.
- 1P_Dave
Hello E29037CB! 👋
I'm sorry that 1Password in the browser isn't opening correctly. So that I can investigate this further, I'd like to request some logs from your end:
- The extension console log: https://support.1password.com/cs/extension-console-log/
- A diagnostics report: https://support.1password.com/diagnostics/
Attach both files to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/145825/bug-1password-extension-sometimes-doesnt-load-properly
- Your forum username: E29037CB
- Please do not post your diagnostic report to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
