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Forum Discussion

h3h's avatar
h3h
New Contributor
3 years ago

1P Chrome extension: Lock screen disappears when extension invoked

What happens: 1. Click 1P browser extension toolbar button to launch 1P extension while 1P is locked 2. Opens (A) small browser extension panel with loading indicator, and then opens (B) big 1P l...
browser extension
Former Member's avatar
Former Member
3 years ago

Hey h3h Thanks for following up. 🙂

It sounds like the browser extension is having some issues spawning the 1Password app window properly to complete the unlock sequence. Could you check if you have the following setting enabled in the 1Password app?

  1. Open the 1Password app.
  2. Left click '1Password' in the top left corner and select 'Preferences'.
  3. Under the General section ensure 'Keep 1Password in the menu bar' is checked.

If that wasn't turned on, try fully restarting the app and your browser, and then test again. If the issue persists, I'd be happy to get some diagnostics and dig in further. Here's what to do if that's the case:

  1. First, please recreate the issue you're seeing.
  2. Then save a console log for 1Password in the browser using the steps here -> Save a console log for 1Password in your browser
  3. Lastly, generate a diagnostic report from the 1Password app (desktop app) using the steps here -> How to send a 1Password diagnostics report

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!