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Former Member's avatar
Former Member
3 years ago

1P keeps coming to the foreground and interrupting work

Hi all

I have an issue which is driving me out of my mind.

1Password comes to the fore/front whatever I am doing on my Mac. Typing an email - 1Password comes to the front so I can't keep typing. Editing photos - 1Password comes to the front and stops me. Writing in this forum - 1Password comes to the front and stops me.

I cannot work with the thing coming to the fore constantly. It's maddening.

I have tried uninstalling and reinstalling a fresh copy. No joy.

It didn't use to be this way. I'm using OS X 10.15.7. My hair has completely fallen out over this issue.

Any help/advice greatly appreciated.

1Password Version: 8.9.9
Extension Version: 2.4.1
OS Version: 10.15.7
Browser:_ All software

macos
  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 years ago

    Kentzo

    I'm sorry that you're still seeing the same issue. I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    The report will be in zip format. Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • Kentzo's avatar
    Kentzo
    New Contributor
    3 years ago

    I'm having this issue with 1Password for Mac 8.9.12 (80912010).

    It only happens for me when 1P8s lock screen window is displayed but is in background (other windows completely overlay it). I didn't figure out what exactly prompts it to get upfront and steal keyboard focus.

  • Alvin_L_1P's avatar
    Alvin_L_1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hey @fmantek :

    I apologize for the delayed response. Some users have reported that updating to version 8.9.9 or later helped resolve the issue. May I ask you to update to the latest nightly build to see if it helps? Here are the steps:

    1. Open the 1Password 8 for Mac app.
    2. From the menu bar, select 1Password > Preferences > Advanced.
    3. For 'Release Channel:', select 'Nightly'.
    4. Switch to the 'About' tab, and click 'Check for Updates'.

    Let me know if you have any questions.

    Alvin

  • Former Member's avatar
    Former Member
    3 years ago

    Was this ever solved? This started happening on my Mac today, after the latest update was installed?

  • Alvin_L_1P's avatar
    Alvin_L_1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hey @IronStrikesIron 👋:

    I understand that the 1Password 8 for Mac app is consistently stealing focus from other apps. We'll need to take a closer look at how 1Password is currently set up on your Mac. Can you send us a diagnostics report from your Mac?

    Attach the diagnostics to an email message addressed to support+forum@1password.com. With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    Alvin