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Forum Discussion

BenBob's avatar
BenBob
Occasional Contributor
8 months ago

1P Slow to Load

For the last couple of months I have notice 1P is slower loading than it used to be. This happens regardless if you open it fully or use the quick access. It is not real slow - but longer than it u...
macos
1P_Tommy's avatar
1P_Tommy
Icon for Moderator rankModerator
8 months ago

Hey @Benbob

It sure will not hurt to try the steps. The best case is it resolves the situation and the worst case is things remain the same and I'll need to get you over to our technical team for a deeper look.

Following the steps below should not affect your data in any way. Your data is maintained outside of the Application. Essentially, what you're doing here is an update.

  • Ensure you have a copy of your 🚒 Emergency Kit and that you know your password.

  • Please be mindful to follow the steps below, especially the part about NOT using an app cleaner. They have been known to remove user's data, and we DO NOT want that to happen.

  1. Quit all open web browsers, especially Safari.
  2. Look for our helper in the menu bar near the WiFi indicator and the clock. Right-click on the helper and select quit.
  3. Drag 1Password from the Applications folder to the Trash. Do not use an "app cleaner" or "uninstaller" tool to remove the app or additional files. If prompted, enter the password you use to sign in to your Mac.
  4. Restart the Mac.
  5. Download 1Password 8. https://downloads.1password.com/mac/1Password.zip
  6. Quit any open web browsers and then install 1Password.
  7. Open and unlock 1Password before opening your web browser.