1password 7.8 for IOS 12.4.1 troubleshooting

@"jack.platten"
I have the same issue - IOS 12.5.4

Is my app now not being supported and I need to purchase the subscription? Please just tell me so I can get access to my passwords. From other posts I am reading it looks like this is the problem. That my free password vault through the app is no longer supported? Please I am 60 yrears old and not that tech saavy. If I need a subscritption it would have been nice to know that ahead of time rather than locking me out so I couldn't at least get access to my info before the lock out.

Hi @marcmore77:

Thanks for letting us know you're experiencing this as well. I've added you as affected to our internal issue regarding this, and appreciate your patience as we work to resolve this for everyone affected.

@jkpsmith:

We'll be able to discuss any potential specifics with you in your existing ticket with us.

ref: apple-5494

same problem here. I didnt do an update of 1password but it won't launch on Iphone 6 (ios12.4.4) Please HELP.
I cant access any passwords and need to make airline reservations. Is there a way to access the info on the cloud if we don't have a paid 1password account?
IF i uninstall and reinstall will I lose all of my saved passwords ?

I'm experiencing the same issue (Crashing on launch) on my iPhone 6 (iOS 12.5.4)

@lmcbride, @KANT0035:

Sorry about this, I have let our developers know that you are also encountering this. Hopefully they will have an update soon. Thank you for your patience while they look into this.

ref: apple-5494

Hello, I'm experiencing the same issue, this morning (9/21/2021) after updating 1password on iphone 5s running iOS 12.5.4 it crashes upon attempting to load. I believe the current version is 7.8 as indicated above. I would reiterate that this is an extremely impactful issue as may of us rely on our phones to provide access to passwords in our manager. Please resolve......thanks.

Crashing on launch for me too. iPhone 6 (iOS 12.5.4) upgraded 1Password to 7.8 today. Any indication of when this will be fixed? I am completely reliant on 1Password for every service that I use. I am locked out of everything until this problem is fixed.

Hi @Kongoor!

We have received some reports of this, I know that our developers are looking at this already!