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Forum Discussion
1Password 7 backup restore busted
Trying to upgrade from 1Password 6 to 1Password 7 and when I restored my vault from my 1Password 6 backup every password is lost. See screenshot:
1Password Version: 7.9.2
Extension ...
1P_Dave
Moderator
ModeratorHello @ojak! 👋
I'm sorry to hear that you're having trouble migrating to 1Password 7 and I apologize for the delay in responding. Can you completely close 1Password and then re-open it to see if that helps. Follow these steps:
- Open the main 1Password app. Right-click on the 1Password icon in your menubar and then click Quit 1Password Completely.
- Double-click on 1Password 7 in your Mac's Applications folder.
If that doesn't help then I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/126878/1password-7-backup-restore-busted
- Your forum username:
ojak - Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
