1Password 7 backup restore busted

ojak
ojak
Community Member
in Mac

Trying to upgrade from 1Password 6 to 1Password 7 and when I restored my vault from my 1Password 6 backup every password is lost. See screenshot:

1Password Version: 7.9.2
Extension Version: 70902004
OS Version: 11.6.3

Comments

  • Dave_1P
    Dave_1P

    Hello @ojak! 👋

    I'm sorry to hear that you're having trouble migrating to 1Password 7 and I apologize for the delay in responding. Can you completely close 1Password and then re-open it to see if that helps. Follow these steps:

    1. Open the main 1Password app. Right-click on the 1Password icon in your menubar and then click Quit 1Password Completely.
    2. Double-click on 1Password 7 in your Mac's Applications folder.

    If that doesn't help then I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    The report will be in zip format. Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

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