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Former Member's avatar
Former Member
3 years ago

1Password 8.9.15 Mac asking for account details due to "recent change" that doesn't exist?

In the last several days 1Password 8.9.15 on my M1 Mac running Ventura 13.1 has been randomly popping up a dialog box that says recent changes have occurred to my security key and password and to ree...
macos
1P_Tommy's avatar
1P_Tommy
Icon for Moderator rankModerator
3 years ago

@dcorsi

Please submit the following via email and we can also work on getting the report working.

  1. Open Finder.
  2. Click Go in the menu bar at the top of the screen.
  3. Click Go to Folder.
  4. In the new pop-up window that appears paste:

~/Library/Group Containers/2BUA8C4S2C.com.1password/Library/Application Support/1Password/Data

  1. Press return on your keyboard.
  2. Find the folder titled logs and right-click on it.
  3. Click Compress "logs".
  4. Attach the logs.zip file that is created to your email submission.