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b0ne5's avatar
b0ne5
New Contributor
3 years ago

1Password 8 won't start on my wife's account on our Mac.

When I click the icon it just bounces once, nothing else happens. I've tried restarting, still the same problem. Works fine on my account and was working fine on my wife's until a few days ago. ...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

b0ne5

Ah, that's my fault and I'm sorry for providing the wrong instructions. Can you try to open 1Password again and reproduce the issue one more time? Afterwards, follow these steps to send us the logs from 1Password:

  1. Open Finder.
  2. Click Go in the menubar at the top of the screen.
  3. Click Go To Folder...
  4. In the new pop-up that appears paste: ~/Library/Group Containers/2BUA8C4S2C.com.1password/Library/Application Support/1Password/Data and then press return on your keyboard.
  5. Right-click on the folder titled logs and select Compress "logs".
  6. Attach the newly created logs.zip file to your reply.

Then send the email to support+forum@1password.com following the instructions in my previous post. Let me know if you run into any issues. 🙂

-Dave