M1 MacBook Pro , MacOS 15.2.
1Password was running just fine. Now the app is gone/damaged as per the image. Was this a failed auto-update?
This is not an App Store version.
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: 15.2
Browser: Safari
No problem, I just reinstalled it. But it did seem like something might have gone wrong in a 1Password auto-update.
ModeratorHello loopless1! 👋
I'm sorry that you're not able to find the 1Password desktop app on your Mac. Is the screenshot in your post the /Applications folder on your Mac? Or is it one of the following folders:
That being said, all of your items are backed up to 1Password.com and are still available, even if you lose access to the app. You can reinstall 1Password from our website to get up and running again.
-Dave
M1 MacBook Pro , MacOS 15.2.
\n1Password was running just fine. Now the app is gone/damaged as per the image. Was this a failed auto-update?
\nThis is not an App Store version.
\n\n
1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: 15.2
\nBrowser: Safari
M1 MacBook Pro , MacOS 15.2.
\n1Password was running just fine. Now the app is gone/damaged as per the image. Was this a failed auto-update?
\nThis is not an App Store version.
1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: 15.2
\nBrowser: Safari
I'll keep an eye out for reports from other customers to see if there's a pattern. If you see the issue again then let me know.
\n\n-Dave
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"153","kudosSumWeight":0,"repliesCount":0,"postTime":"2025-01-06T13:40:55.000-08:00","lastPublishTime":"2025-01-06T13:40:55.000-08:00","metrics":{"__typename":"MessageMetrics","views":51},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:91755/message:91758","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:91757":{"__typename":"ModerationData","id":"moderation_data:91757","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:91757":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:15000"},"id":"message:91757","revisionNum":1,"uid":91757,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:91755"},"conversation":{"__ref":"Conversation:conversation:91755"},"subject":"Re: 1Password app mysteriously deleted/damaged?","moderationData":{"__ref":"ModerationData:moderation_data:91757"},"body":"No problem, I just reinstalled it. But it did seem like something might have gone wrong in a 1Password auto-update.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"117","kudosSumWeight":0,"repliesCount":0,"postTime":"2025-01-06T12:44:35.000-08:00","lastPublishTime":"2025-01-06T12:44:35.000-08:00","metrics":{"__typename":"MessageMetrics","views":49},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:91755/message:91757","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:91756":{"__typename":"ModerationData","id":"moderation_data:91756","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:91756":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:55"},"id":"message:91756","revisionNum":1,"uid":91756,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:91755"},"conversation":{"__ref":"Conversation:conversation:91755"},"subject":"Re: 1Password app mysteriously deleted/damaged?","moderationData":{"__ref":"ModerationData:moderation_data:91756"},"body":"Hello loopless1! 👋
\n\nI'm sorry that you're not able to find the 1Password desktop app on your Mac. Is the screenshot in your post the /Applications folder on your Mac? Or is it one of the following folders:
\n\nThat being said, all of your items are backed up to 1Password.com and are still available, even if you lose access to the app. You can reinstall 1Password from our website to get up and running again.
\n\n-Dave
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2025-01-06T11:36:28.000-08:00","lastPublishTime":"2025-01-06T11:36:28.000-08:00","metrics":{"__typename":"MessageMetrics","views":46},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:91755/message:91756","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:text:en_US-components/community/Navbar-1745498058000":{"__typename":"CachedAsset","id":"text:en_US-components/community/Navbar-1745498058000","value":{"community":"Community Home","inbox":"Inbox","manageContent":"Manage Content","tos":"Terms of Service","forgotPassword":"Forgot Password","themeEditor":"Theme Editor","edit":"Edit Navigation Bar","skipContent":"Skip to content","external-1":"Using 1Password at Home","Common-community-blog-link":"Community blog","testing4personal-products-1":"Our Apps","developers":"Developers","developer-forums":"Developer Forums","testing4business":"Individuals & Families","testing4personal-products-2":"Support Forums","testing123":"1Password (TEST)","device-trust-link":"Device Trust","passage-link":"Passage","beta-1":"Beta Program","advocacy":"Champions","business-and-teams":"Using 1Password","external-9":"1Password for Open Source","external-8":"Downloads","news-link":"Industry News","external-7":"Status Page","external-6":"Release Notes","announcements-news":"Announcements & News","external-5":"1Password blog","memberships-and-families":"Developer","external-4":"Random But Memorable","events":"Events","external-3":"Documentation","external-2":"Developers","discuss-link":"Discussions","testing4personal-products":"Individual & Families","lounge-link":"Lounge","testing4business-1":"Betas & Pre-releases","external":"Using 1Password at Work","testing4resources-1":"Blog","customer-stories":"Customer Spotlights","product-feedback-link":"Product Feedback","advocacy-1":"Become a Champion","ideas-test":"Product Ideas","events-link":"Events","developer-newsletter":"Developer Newsletter","external-link":"Help and documentation","support":"Support","1password-link":"Password Manager","product-feedback":"Product Feedback","contribute":"Contribute","employeeforum":"Employee","guides-link":"Guides and toolkits","products":"Our Apps","general":"General","Common-developer-blog-link":"Developer blog","test-structure":"Developer Hub","connect":"Discussions","beta":"Product","developers-link":"Engage","testing4products":"Forums","testing4resources":"Get Started","learn":"Learn","user-groups":"Groups","external-link-1":"Dev Tools","user-groups-1":"Programs","external-link-2":"Integrations","user-groups-2":"Ask Me Anything","Common-discuss-link":"Discussions","connect-1":"Resources","whats-new-link":"What's new","Common-developers-link":"Developers"},"localOverride":false},"CachedAsset:text:en_US-components/community/NavbarHamburgerDropdown-1745498058000":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarHamburgerDropdown-1745498058000","value":{"hamburgerLabel":"Side Menu"},"localOverride":false},"CachedAsset:text:en_US-components/community/BrandLogo-1745498058000":{"__typename":"CachedAsset","id":"text:en_US-components/community/BrandLogo-1745498058000","value":{"logoAlt":"Khoros","themeLogoAlt":"Brand Logo"},"localOverride":false},"CachedAsset:text:en_US-components/community/NavbarTextLinks-1745498058000":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarTextLinks-1745498058000","value":{"more":"More"},"localOverride":false},"CachedAsset:text:en_US-components/search/SpotlightSearchIcon-1745498058000":{"__typename":"CachedAsset","id":"text:en_US-components/search/SpotlightSearchIcon-1745498058000","value":{"search":"Search"},"localOverride":false},"CachedAsset:text:en_US-components/authentication/AuthenticationLink-1745498058000":{"__typename":"CachedAsset","id":"text:en_US-components/authentication/AuthenticationLink-1745498058000","value":{"title.login":"Sign In","title.registration":"Register","title.forgotPassword":"Forgot Password","title.multiAuthLogin":"Sign In"},"localOverride":false},"CachedAsset:text:en_US-components/nodes/NodeLink-1745498058000":{"__typename":"CachedAsset","id":"text:en_US-components/nodes/NodeLink-1745498058000","value":{"place":"Place {name}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/EscalatedMessageBanner-1745498058000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/EscalatedMessageBanner-1745498058000","value":{"escalationMessage":"Escalated to Salesforce by {username} on {date}","viewDetails":"View Details","modalTitle":"Case Details","escalatedBy":"Escalated by: ","escalatedOn":"Escalated on: ","caseNumber":"Case Number: ","status":"Status: ","lastUpdateDate":"Last Update: ","automaticEscalation":"automatic escalation","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-components/users/UserLink-1745498058000":{"__typename":"CachedAsset","id":"text:en_US-components/users/UserLink-1745498058000","value":{"authorName":"View Profile: {author}","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/users/UserRank-1745498058000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserRank-1745498058000","value":{"rankName":"{rankName}","userRank":"Author rank {rankName}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageTime-1745498058000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageTime-1745498058000","value":{"postTime":"Published: {time}","lastPublishTime":"Last Update: {time}","conversation.lastPostingActivityTime":"Last posting activity time: {time}","conversation.lastPostTime":"Last post time: {time}","moderationData.rejectTime":"Rejected time: {time}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSolvedBadge-1745498058000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSolvedBadge-1745498058000","value":{"solved":"Solved"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSubject-1745498058000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSubject-1745498058000","value":{"noSubject":"(no subject)"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBody-1745498058000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBody-1745498058000","value":{"showMessageBody":"Show More","mentionsErrorTitle":"{mentionsType, select, board {Board} user {User} message {Message} other {}} No Longer Available","mentionsErrorMessage":"The {mentionsType} you are trying to view has been removed from the community.","videoProcessing":"Video is being processed. Please try again in a few minutes.","bannerTitle":"Video provider requires cookies to play the video. Accept to continue or {url} it directly on the provider's site.","buttonTitle":"Accept","urlText":"watch"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageCustomFields-1745498058000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageCustomFields-1745498058000","value":{"CustomField.default.label":"Value of {name}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/QueryHandler-1745498058000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/QueryHandler-1745498058000","value":{"title":"Query Handler"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageReplyButton-1745498058000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageReplyButton-1745498058000","value":{"repliesCount":"{count}","title":"Reply","title@board:BLOG@message:root":"Comment","title@board:TKB@message:root":"Comment","title@board:IDEA@message:root":"Comment","title@board:OCCASION@message:root":"Comment"},"localOverride":false},"CachedAsset:text:en_US-components/community/NavbarDropdownToggle-1745498058000":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarDropdownToggle-1745498058000","value":{"ariaLabelClosed":"Press the down arrow to open the menu"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1745498058000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1745498058000","value":{"altText":"{login}'s avatar","altTextGeneric":"User's avatar"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1745498058000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/ranks/UserRankLabel-1745498058000","value":{"altTitle":"Icon for {rankName} rank"},"localOverride":false},"CachedAsset:text:en_US-components/tags/TagView/TagViewChip-1745498058000":{"__typename":"CachedAsset","id":"text:en_US-components/tags/TagView/TagViewChip-1745498058000","value":{"tagLabelName":"Tag name {tagName}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageListMenu-1745498058000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageListMenu-1745498058000","value":{"postTimeAsc":"Oldest","postTimeDesc":"Newest","kudosSumWeightAsc":"Least Liked","kudosSumWeightDesc":"Most Liked","sortTitle":"Sort By","sortedBy.item":" { itemName, select, postTimeAsc {Oldest} postTimeDesc {Newest} kudosSumWeightAsc {Least Liked} kudosSumWeightDesc {Most Liked} other {}}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/AcceptedSolutionButton-1745498058000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/AcceptedSolutionButton-1745498058000","value":{"accept":"Mark as Solution","accepted":"Marked as Solution","errorHeader":"Error!","errorAdd":"There was an error marking as solution.","errorRemove":"There was an error unmarking as solution.","solved":"Solved","topicAlreadySolvedErrorTitle":"Solution Already Exists","topicAlreadySolvedErrorDesc":"Refresh the browser to view the existing solution"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageView/MessageViewInline-1745498058000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageView/MessageViewInline-1745498058000","value":{"bylineAuthor":"{bylineAuthor}","bylineBoard":"{bylineBoard}","anonymous":"Anonymous","place":"Place {bylineBoard}","gotoParent":"Go to parent {name}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/Pager/PagerLoadMore-1745498058000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/Pager/PagerLoadMore-1745498058000","value":{"loadMore":"Show More"},"localOverride":false}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"1password","messageSubject":"1password-app-mysteriously-deleteddamaged","messageId":"91755"},"buildId":"-gVUpXaWnPcjlrLJZ92B7","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","openTelemetryClientEnabled":false,"openTelemetryConfigName":"onepassword","openTelemetryServiceVersion":"25.3.0","openTelemetryUniverse":"prod","openTelemetryCollector":"http://localhost:4318","openTelemetryRouteChangeAllowedTime":"5000","apolloDevToolsEnabled":false,"inboxMuteWipFeatureEnabled":false},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["./components/seo/QAPageSchema/QAPageSchema.tsx","./components/community/Navbar/NavbarWidget.tsx","./components/community/Breadcrumb/BreadcrumbWidget.tsx","./components/messages/TopicWithThreadedReplyListWidget/TopicWithThreadedReplyListWidget.tsx","./components/messages/MessageView/MessageViewStandard/MessageViewStandard.tsx","./components/messages/ThreadedReplyList/ThreadedReplyList.tsx","./components/nodes/NodeActionButtonWidget/NodeActionButtonWidget.tsx","./components/messages/MessageListForNodeByRecentActivityWidget/MessageListForNodeByRecentActivityWidget.tsx","./components/customComponent/CustomComponent/CustomComponent.tsx","../shared/client/components/common/List/UnwrappedList/UnwrappedList.tsx","./components/tags/TagView/TagView.tsx","./components/tags/TagView/TagViewChip/TagViewChip.tsx","../shared/client/components/common/List/UnstyledList/UnstyledList.tsx","./components/messages/MessageView/MessageView.tsx","../shared/client/components/common/List/ListGroup/ListGroup.tsx","./components/messages/MessageView/MessageViewInline/MessageViewInline.tsx","../shared/client/components/common/Pager/PagerLoadMore/PagerLoadMore.tsx","./components/customComponent/CustomComponentContent/TemplateContent.tsx"],"appGip":true,"scriptLoader":[]}
