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ChadM's avatar
ChadM
New Contributor
7 months ago

1PassWord app will not unlock with password on iPhone

I have an iPhone 14 Pro Max running iOS 17.6.1, last updated the 1Password app on 8/8/2024 to version 8.10.38. Not sure if I have restarted the phone since the update to 8.10.38. Received my every ...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
7 months ago

Hello ChadM! 👋

I'm sorry that you're unable to unlock the 1Password app on your iPhone. So that I can better understand the situation can you tell me the following:

  1. If you reveal your account password in the 1Password for iOS app before submitting, is it the correct password?
  2. Are you able to log in to your 1Password account on 1Password.com in Safari on your iPhone?

I look forward to hearing from you.

-Dave