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Joelc's avatar
Joelc
Contributor
7 months ago

1Password Apple Watch Unlock Not Reliable

I posted a related thread that previously raised this issues as part of the problem but that thread is now closed. I have moved to using only Production builds as was recommended but I continue to...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
7 months ago

Hello Joelc! 👋

I'm sorry that Apple Watch unlock is working unreliably with 1Password on your Mac. Does this happen after waking your Mac from sleep? Or just randomly throughout the day?

The next time that you're unable to unlock 1Password using your Apple Watch, can you check to see if you can still use your Apple Watch to authenticate system prompts:

  1. Click on the  in the menu bar.
  2. Click System Settings.
  3. Click Privacy & Security.
  4. Click Advanced.
  5. As a temporary troubleshooting step, turn on "Log out automatically after inactivity".
  6. You'll now see a macOS system prompt asking you to confirm the action. You should receive a double-tap notification on your Apple Watch.

Are you able to use the Apple Watch to authenticate the macOS system prompt? This will tell me more about the situation. Once this test is complete you can turn off "Log out automatically after inactivity" if you wish.

-Dave