Forum Discussion

arjuns23

New Contributor

7 days ago

1Password Auto locking failing up on change of biometrics

android

1P_Dave

Moderator

3 days ago

Hello arjuns23! 👋

I'm sorry that you're seeing unexpected behaviour from 1Password for Android after enrolling a new fingerprint. So that the team can look into this further, I'd like to ask you to create a diagnostics report from your Android device:

Send a diagnostics report (Android)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/discussions/1password/1password-auto-locking-failing-up-on-change-of-biometrics/153309
Your forum username: Arguns23

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

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Samsung One Ui -7.0

Android 15

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Hello arjuns23! 👋

A link to this thread: https://www.1password.community/discussions/1password/1password-auto-locking-failing-up-on-change-of-biometrics/153309
Your forum username: Arguns23

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

","body@stringLength":"1194","rawBody":"

Hello ! 👋

A link to this thread: https://www.1password.community/discussions/1password/1password-auto-locking-failing-up-on-change-of-biometrics/153309
Your forum username: Arguns23

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

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