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Former Member's avatar
Former Member
6 months ago

1Password Autofill not working on Mac Apps on Sequoia

My current environment is :
Mac Sequoia 15.0
1Password for Mac 8.10.44

1Password autofill feature works on Safari and Arc Browser on my Mac,
but it doesn't work on Mac native apps.(I mean, desktop apps like steam app.)

Quick Access shortcut works.
But only Autofill feature is not working.
CMD+\ didn't work too.

Ofcourse system settings>Privacy&Security>Accessibility>1Password is turned on.
So i have no clue what's wrong with me.

1Password Version: 8.10.44
Extension Version: Not Provided
OS Version: macOS 15.0
Browser: Not Provided

macos
  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    5 months ago

    bamiller3

    Thank you for posting the Support ID, I've just sent you an email. Let's continue the conversation there.

    -Dave

    ref: KAK-43699-454

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    5 months ago

    bamiller3

    Usually a diagnostics file of that size can indicate repeated log lines. Try right-clicking on the diagnostics report and clicking Compress. If the resulting compressed diagnostics report is less than 20MB then attach it directly to your email.

    If the compressed file is still too large then send an email to support+forum@1password.com and include a link to this thread. Post the Support ID that you receive here and I'll be able to find your email and email you a secure upload link that can handle larger file sizes.

    -Dave

  • bamiller3's avatar
    bamiller3
    New Contributor
    5 months ago

    1P_Dave - My diagnotic report was 373 MB and I am unable to email an attachment that large. Is there an SFTP site I could use to send you the file?

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    5 months ago

    bamiller3

    Thank you for clarifying. So that I can investigate why filling isn't working on your Mac in that app, please reproduce the issue one more time and then I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    5 months ago

    bamiller3

    I'm sorry that you're running into issues with filling. Are you trying to fill your login information into a login window on your local Mac that starts the RDP session in Jump Desktop? Or are you trying to fill into an app/prompt open inside of the RDP window itself?

    -Dave

  • bamiller3's avatar
    bamiller3
    New Contributor
    5 months ago

    I'm having the same issue when using Jump Desktop (RDP client) on Sequoia. It worked fine on Sonoma. Any solutions thus far?

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    6 months ago

    Former Member

    Thank you for posting the Support ID. Please continue the conversation with my colleague over email, they'll send you another reply as soon as possible. 🙂

    -Dave

    ref: UHB-91621-558