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Forum Discussion
1password browser version stuck "Loading..." very frequently (Win 11, Edge)
When I hit ctrl-shift-x, the extension tries to open, but I don't even see the spot to type in my master password. The popup just says "Loading..." with a pinwheel. I have had some luck restarting the browser but this does not always help. I do not have another standalone version installed.
The problem is similar to the one in this reddit post https://www.reddit.com/r/1Password/comments/nx7cg2/brave_browser_prompt_ctrlshiftx_loading_never/ (there is no helpful answer there)
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Windows 11
kevin_li1Password Team
I hope you have smooth sailing from now on with 1Password, @deavik.
Just a quick note: Sometimes, the update of 1Password in the browser will turn the integration option back to the default mode, which is ON. So, if you ever see it again in a similar situation, we can toggle it off again.
Ah - that fixed it! thanks kevin_li !
- kevin_li
Sounds good, @deavik.
1Password in the browser can certainly work independently. Let's make sure if the integration feature is turned off in the settings page. Here are the steps:
- Open your browser.
- Right click on the 1Password icon in the browser toolbar.
- Select Settings.
- In the General section, make sure the Integrate with 1Password app is OFF as shown below:
Once the integration feature is turned off, let's try again to unlock 1Password in the browser and see if the "Loading" message persists.
- kevin_li
Hey @deavik.
Are you using the 1Password desktop at the same time?
