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Forum Discussion

Former Member's avatar
Former Member
4 years ago

1Password Changes My Username

I use the same Username on multiple sites. On several occasions 1Password has changed my saved Username to my email address. I have to go into 1Password and change the Username back to what it was ...
browser extension
Nhat_Nguyen's avatar
Nhat_Nguyen
Icon for 1Password Team rank1Password Team
4 years ago

Hello @UsernameUnavailable,

Thank you for the link. I tested 1Password on your website, and it can detect the username and password fields correctly for me. In this case, please try these steps to create a new login manually for your site and see how it works?

  1. Go to your website > Enter your Username and Password > Right-click on the 1Password icon on your browser's toolbar > Select "Save Login" > Click on "Update login" > Select "Save new item" > Save.

  2. Refresh the page and try filling in using the new item.

If the new login item works, you can move the old item to the trash.