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russell's avatar
russell
New Contributor
10 months ago

1Password Clicking Wrong CTA on Aetna.com

Recently, 1password has started clicking on the "register" CTA when attempting to login as a Member. Follow the redirect from https://health.aetna.com/login? and use 1password browser extension to authenticate. Instead of taking you through the login, it appears that the extension is clicking the Register button that is further below.

1Password Version: 1Password for Mac 8.10.34 (81034040)
Extension Version: 1Password browser extension version 2.25.1
OS Version: macOS 14.5 (23F79)
Browser: Chrome & Safari

browser extension

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  • 1P_David's avatar
    1P_David
    Icon for 1Password Team rank1Password Team
    10 months ago

    russell

    You're most welcome! I've shared your feedback with our Product team, so that they can take it into consideration.

    -David

    ref:PB-40847389

  • russell's avatar
    russell
    New Contributor
    10 months ago

    Thanks, David. Might be a nice feature to have to disable per site rather than globally. Will use your drag drop workaround for now

    Thanks

  • 1P_David's avatar
    1P_David
    Icon for 1Password Team rank1Password Team
    10 months ago

    Hi russell, thanks for reaching out!

    I've taken a look and can confirm that you're encountering a known issue with auto-submit when used on the Aetna website. I've shared your experience with our development team while they look into the matter, and I apologize for any inconvenience. While I'm unable to provide an exact timeline for a fix, once there is one, it will be listed in our https://releases.1password.com/b5x/.

    As a workaround in the meantime, you can disable the auto-submit feature in the 1Password extension's settings using the following steps:

    1. Right-click the 1Password icon in your browser's toolbar, then select "Settings".
    2. Click Autofill & save in the side panel.
    3. Toggle off the "Sign in automatically after autofill" setting.

    If you'd prefer to continue using the auto-submit feature, then I'd suggest using the https://support.1password.com/getting-started-browser/#use-drag-and-drop-to-fill-in-apps method or copy and paste to fill your credentials on this page.

    I'll be moving this thread to the 1Password in the browser discussion section since it relates to the behaviour set within the 1Password extension's settings. This should help other other users encountering the same trouble have an easier time finding these details.

    Let me know if there's anything else I can help you with!

    -David

    ref: dev/core/core#30877

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Clicking Wrong CTA on Aetna.com","id":"message:111786","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:14991"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:111786"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:111786"},"body":"

Recently, 1password has started clicking on the \"register\" CTA when attempting to login as a Member. Follow the redirect from https://health.aetna.com/login? and use 1password browser extension to authenticate. Instead of taking you through the login, it appears that the extension is clicking the Register button that is further below.

\n\n
\n\n

1Password Version: 1Password for Mac 8.10.34 (81034040)
\nExtension Version: 1Password browser extension version 2.25.1
\nOS Version: macOS 14.5 (23F79)
\nBrowser: Chrome & Safari

","body@stringLength":"591","rawBody":"

Recently, 1password has started clicking on the \"register\" CTA when attempting to login as a Member. Follow the redirect from https://health.aetna.com/login? and use 1password browser extension to authenticate. Instead of taking you through the login, it appears that the extension is clicking the Register button that is further below.

\n\n
\n\n

1Password Version: 1Password for Mac 8.10.34 (81034040)
\nExtension Version: 1Password browser extension version 2.25.1
\nOS Version: macOS 14.5 (23F79)
\nBrowser: Chrome & Safari

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russell

\n\n

You're most welcome! I've shared your feedback with our Product team, so that they can take it into consideration.

\n\n

-David

\n\n

ref:PB-40847389

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Thanks, David. Might be a nice feature to have to disable per site rather than globally. Will use your drag drop workaround for now

\n\n

Thanks

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Hi russell, thanks for reaching out!

\n\n

I've taken a look and can confirm that you're encountering a known issue with auto-submit when used on the Aetna website. I've shared your experience with our development team while they look into the matter, and I apologize for any inconvenience. While I'm unable to provide an exact timeline for a fix, once there is one, it will be listed in our https://releases.1password.com/b5x/.

\n\n

As a workaround in the meantime, you can disable the auto-submit feature in the 1Password extension's settings using the following steps:

\n\n
    \n
  1. Right-click the 1Password icon in your browser's toolbar, then select \"Settings\".
    2. \n
  2. Click Autofill & save in the side panel.
    3. \n
  3. Toggle off the \"Sign in automatically after autofill\" setting.
    4. \n
\n\n

If you'd prefer to continue using the auto-submit feature, then I'd suggest using the https://support.1password.com/getting-started-browser/#use-drag-and-drop-to-fill-in-apps method or copy and paste to fill your credentials on this page.

\n\n

I'll be moving this thread to the 1Password in the browser discussion section since it relates to the behaviour set within the 1Password extension's settings. This should help other other users encountering the same trouble have an easier time finding these details.

\n\n

Let me know if there's anything else I can help you with!

\n\n

-David

\n\n

ref: dev/core/core#30877

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