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Former Member's avatar
Former Member
3 years ago

1Password closed unexpectantly, won't reopen

I just tried opening 1Password, typed in my master password, and received a message that 1Password had closed unexpectantly. The message box gave me three options to reopen, to send a report to 1 Pa...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Hello @DavidU! 👋

I'm sorry to hear that 1Password 7 is crashing on your Mac. Our developers are investigating an issue with version 7.9.7 and I recommend that you temporarily revert back to 7.9.6 in order to workaround the issue. Please follow these steps (don't worry, your data is stored in a separate location and is safe):

  1. Quit all open web browsers.
  2. Open the main 1Password app. Right-click the 1Password icon in the menubar and click Quit 1Password Completely. (If you're unable to open the 1Password app at all then you can skip this step.)
  3. Drag 1Password 7 from the Applications folder to the Trash. Do not use an "app cleaner" or "uninstaller" tool to remove the app or additional files. If prompted, enter the password you use to sign in to your Mac.
  4. Restart your Mac.
  5. Download version 7.9.6 of 1Password 7 from the 1Password website.
  6. Quit any open web browsers and then install 1Password.
  7. Open and unlock 1Password before opening your web browser.

Let me know if you run into any issues.

-Dave

ref: apple-5712