The app is pretty much unusable with Safari if you use profiles. Sometimes it won't unlock, sometimes it will only unlock with the icon in the browser bar, sometimes it will unlock but nothing will fill. It may work in one profile, and fail in others. Much of the time I have to open the 1Password app, search it for the site I'm on, and copy and paste the password into Safari. It works fine in other browsers. 1Password Version: 8.10.27 Extension Version: 2.21.0 OS Version: macOS 14.4 Browser: Safari

I switched back to Safari expressly because they (finally) introduced profiles, but I'm having the same problem as most of the posters above. I will start to collect the data you cited above and submit it for your review, but from an end-user point of view I can just say that the experience is very frustrating. For me, in most profiles, 1Password has turned from a fully-functional easy-to-use tool to one that merely remembers passwords, but I have to manually cut/paste them (let alone any of the other functionality). I suggest you also do some internal testing, as I (for one) did nothing particularly special to engender the problem, other than to enable several profiles.

Hey steph_giles , I have regularly the same problem as described above. I looked at the logs of the extension, but they stay empty. When clicking on the extension icon, I get a button "Open 1Password" that does nothing. The 1Password app is unlocked. I found out today another workaround then quitting Safari. If I manually lock the 1Password app and unlock again, then suddenly the safari extension is working again. It seems to be a communication problem between the extension and the backend. Have you been able to reproduce internally? On a side note: this behaviour is quite annoying as it makes using 1Password anything but a smooth experience like it used to be. I do not recall permanently recurring problems as this one with 1Password 7. Since 1Password 8, it feels that 1Password is constantly getting in the way. Regards, Stan.

Got it again Safari with two profiles open. Left the machine so screensaver went on. Unlocked the machine Opened a new window with a new profile. Clicked on the icon by the entry field The app popped up and I entered the password. Then nothing in safari Clicked on the icon by the entry field - nothing. Clicked on the icon in the bar. Got a popup saying open 1password and nothing else (Why 1password is open) Hitting the open 1password button does nothing Click on the app in the dock - yes it is open Close the safari window an open and the same. This is so repeatable - it does this or it does a slow load of the popup from the web bar button. Every single time. The popup button does show all the logins in the profile I am writing this in. Just not in another profile.

1P_Tommy Has the "investigation" found anything? This has been going on for way too long and it is unacceptable for a paid product. It's coming up on 8 months since the issue started...

I'm using the Safari 1Password extension with profiles. The extension is enabled globally on all profiles. If I unlock the password extension on one profile, the extension stays locked on the other profiles and seems confused about the lock status. I can click on the icon in the toolbar (which shows it is locked), but all I get is "Open 1Password" to kick me out to the app. Unfortunately, that doesn't work. Autofill capabilities also do not work on the other profile. 1Password Version: 8.10.18 (81018040) Extension Version: 2.17.0 OS Version: macOS 14.1 Browser: Safari

1Password does not work with Safari profiles

Former Member
2 years ago
Well, I've restarted Safari (cmd-Q) and reopened it, and now I can't seem to reproduce the issue. It's unlocking successfully in all profiles first try. I'll post here and send logs if I can make it happen again.
steph_giles
1Password Team
2 years ago
Thanks for the update @Vermyndax, please let us know if you run into further issues.
Former Member
2 years ago
Adding another "me too" here. It's getting to frustration levels.
bestlem
Contributor
2 years ago
Yep me too. I see similar reports since Safari gained profiles.

It is enough that now Safari has profiles and vertical tabs I would recommend staying with iCloud rather than 1password .

What benefits does 1password give? This is from a user who has used 1password for 15 years.

The popup for autofill had appeared after several minutes but won't autofill.
billimek
New Contributor
2 years ago
It would be helpful if there was some sort of acknowledgment about a known issue with 1Password and the safari browser, so we can hold out hope that there may be an eventual resolution.

I've been experiencing similar issues as described here and elsewhere about 1Password and the Safari browser and all of the threads seem to result in some form of workaround by restarting the browser, restarting 1Password, logging out/in 1Password, or similar. No hint about a non-workaround resolution.

I hate to say this but also agree that the issues seem to be frustrating enough that I'm considering using the built-in Apple password solution instead; especially if there is no clear path to a resolution.
Former Member
2 years ago
Me too 😭
steph_giles
1Password Team
2 years ago
Hey all,

I'm sorry for the trouble. I think it would be useful if we could look at each of your cases individually to determine exactly what may be causing the issues you are seeing.

I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

Save a console log for 1Password in your browser

How to send a 1Password diagnostics report

Please attach the reports to an email to support+forum@1password.com with a link to this thread. You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
1P_Dave
Moderator
2 years ago
@Kurt_S

I'm sorry for the frustration, our team is looking into a few issues surrounding Safari profiles and we're investigating internally. If you're able to then sending in the logs that Steph requested earlier will help us better understand the specific cause of the issue on your Mac and work on a fix.

Let me know if you run into any issues generating and sending in the logs.

-Dave

ref: dev/core/core#24280
chipmc86
New Contributor
2 years ago
Agree, I have been having issues with 1Password not unlocking or not filling in the username and password. This has all started since I starting using different Safari sessions for each profile (personal and work).
1P_Tommy
Moderator
2 years ago
Apologies for the trouble chipmc86 I've passed your report onto the team.

ref: dev/core/core#24280