The app is pretty much unusable with Safari if you use profiles. Sometimes it won't unlock, sometimes it will only unlock with the icon in the browser bar, sometimes it will unlock but nothing will fill. It may work in one profile, and fail in others. Much of the time I have to open the 1Password app, search it for the site I'm on, and copy and paste the password into Safari. It works fine in other browsers. 1Password Version: 8.10.27 Extension Version: 2.21.0 OS Version: macOS 14.4 Browser: Safari

I switched back to Safari expressly because they (finally) introduced profiles, but I'm having the same problem as most of the posters above. I will start to collect the data you cited above and submit it for your review, but from an end-user point of view I can just say that the experience is very frustrating. For me, in most profiles, 1Password has turned from a fully-functional easy-to-use tool to one that merely remembers passwords, but I have to manually cut/paste them (let alone any of the other functionality). I suggest you also do some internal testing, as I (for one) did nothing particularly special to engender the problem, other than to enable several profiles.

Hey steph_giles , I have regularly the same problem as described above. I looked at the logs of the extension, but they stay empty. When clicking on the extension icon, I get a button "Open 1Password" that does nothing. The 1Password app is unlocked. I found out today another workaround then quitting Safari. If I manually lock the 1Password app and unlock again, then suddenly the safari extension is working again. It seems to be a communication problem between the extension and the backend. Have you been able to reproduce internally? On a side note: this behaviour is quite annoying as it makes using 1Password anything but a smooth experience like it used to be. I do not recall permanently recurring problems as this one with 1Password 7. Since 1Password 8, it feels that 1Password is constantly getting in the way. Regards, Stan.

Got it again Safari with two profiles open. Left the machine so screensaver went on. Unlocked the machine Opened a new window with a new profile. Clicked on the icon by the entry field The app popped up and I entered the password. Then nothing in safari Clicked on the icon by the entry field - nothing. Clicked on the icon in the bar. Got a popup saying open 1password and nothing else (Why 1password is open) Hitting the open 1password button does nothing Click on the app in the dock - yes it is open Close the safari window an open and the same. This is so repeatable - it does this or it does a slow load of the popup from the web bar button. Every single time. The popup button does show all the logins in the profile I am writing this in. Just not in another profile.

1P_Tommy Has the "investigation" found anything? This has been going on for way too long and it is unacceptable for a paid product. It's coming up on 8 months since the issue started...

I'm using the Safari 1Password extension with profiles. The extension is enabled globally on all profiles. If I unlock the password extension on one profile, the extension stays locked on the other profiles and seems confused about the lock status. I can click on the icon in the toolbar (which shows it is locked), but all I get is "Open 1Password" to kick me out to the app. Unfortunately, that doesn't work. Autofill capabilities also do not work on the other profile. 1Password Version: 8.10.18 (81018040) Extension Version: 2.17.0 OS Version: macOS 14.1 Browser: Safari

1Password does not work with Safari profiles

gcamp
New Contributor
2 years ago
An other +1, this has been going for months.
Kester_D_1P
1Password Team
2 years ago
I'm sorry for the trouble, gcamp - if you're able to email us with the logs requested by Steph earlier in the thread and then share the support ID number that you get back from BitBot here, this should help us to solve the specific issues that you're experiencing. (Please don't share any diagnostic information in your reply to this thread).
gcamp
New Contributor
2 years ago
Support ID : [#FNE-24458-742]
1P_Dave
Moderator
2 years ago
gcamp

Thank you for posting the Support ID! I see that my colleague sent you a reply a few minutes ago, please continue the conversation over email. 🙂

-Dave

ref: FNE-24458-742
bestlem
Contributor
2 years ago
Add another me too..
Plus look at stanhbb"s reply - the log is empty.

Restarting Safari does seem to work for a bit.

I think you need to leave safari running for some time - have multiple profiles active - do lots of browsing - possibly let the mac sleep - or at least get to need to enter the 1password password again.

It is not something that you can catch by automated tests.
joelhampton
New Contributor
2 years ago
Debating dropping 1Password and switching to iCloud password store. This issue has been going on for too long and the copy/paste is getting old fast.
Enginerd
New Contributor
12 months ago
+1 same issue

happy to send console log
Braeden
New Contributor
11 months ago
Same issue here - Ticket #UVV-95792-244
bestlem
Contributor
11 months ago
Just for completeness ticket #XIJ-47266-571

Response included

Based on the additional details you shared, I can confirm that you're running into a known issue we're tracking with 1Password for Safari on multiple profiles. I've personally ran into this issue myself and I completely understand any frustration this may have caused. I can assure you our developers are investigating the issue and actively working with our friends at Apple to come to a resolution. We hope to release a fix in a future update as soon as possible.

In the meantime, I can suggest a temporary workaround to either restarting Safari or toggle 1Password for Safari off and on again to re-establish a connection with the 1Password desktop app.

Another workaround is to run 1Password for Safari independently from the 1Password desktop app. However, you wouldn't be able to unlock the extension through the 1Password desktop app/Touch ID feature and you will need to unlock it separately.

However I do get the worry that is my data now only in the cloud or is it still in a database on my computer that I can backup.

And obviously if you are offline this workaround won't work
greenpig
Occasional Contributor
11 months ago
No response? This is a pretty serious issue.