The app is pretty much unusable with Safari if you use profiles. Sometimes it won't unlock, sometimes it will only unlock with the icon in the browser bar, sometimes it will unlock but nothing will fill. It may work in one profile, and fail in others. Much of the time I have to open the 1Password app, search it for the site I'm on, and copy and paste the password into Safari. It works fine in other browsers. 1Password Version: 8.10.27 Extension Version: 2.21.0 OS Version: macOS 14.4 Browser: Safari

I switched back to Safari expressly because they (finally) introduced profiles, but I'm having the same problem as most of the posters above. I will start to collect the data you cited above and submit it for your review, but from an end-user point of view I can just say that the experience is very frustrating. For me, in most profiles, 1Password has turned from a fully-functional easy-to-use tool to one that merely remembers passwords, but I have to manually cut/paste them (let alone any of the other functionality). I suggest you also do some internal testing, as I (for one) did nothing particularly special to engender the problem, other than to enable several profiles.

Hey steph_giles , I have regularly the same problem as described above. I looked at the logs of the extension, but they stay empty. When clicking on the extension icon, I get a button "Open 1Password" that does nothing. The 1Password app is unlocked. I found out today another workaround then quitting Safari. If I manually lock the 1Password app and unlock again, then suddenly the safari extension is working again. It seems to be a communication problem between the extension and the backend. Have you been able to reproduce internally? On a side note: this behaviour is quite annoying as it makes using 1Password anything but a smooth experience like it used to be. I do not recall permanently recurring problems as this one with 1Password 7. Since 1Password 8, it feels that 1Password is constantly getting in the way. Regards, Stan.

Got it again Safari with two profiles open. Left the machine so screensaver went on. Unlocked the machine Opened a new window with a new profile. Clicked on the icon by the entry field The app popped up and I entered the password. Then nothing in safari Clicked on the icon by the entry field - nothing. Clicked on the icon in the bar. Got a popup saying open 1password and nothing else (Why 1password is open) Hitting the open 1password button does nothing Click on the app in the dock - yes it is open Close the safari window an open and the same. This is so repeatable - it does this or it does a slow load of the popup from the web bar button. Every single time. The popup button does show all the logins in the profile I am writing this in. Just not in another profile.

1P_Tommy Has the "investigation" found anything? This has been going on for way too long and it is unacceptable for a paid product. It's coming up on 8 months since the issue started...

I'm using the Safari 1Password extension with profiles. The extension is enabled globally on all profiles. If I unlock the password extension on one profile, the extension stays locked on the other profiles and seems confused about the lock status. I can click on the icon in the toolbar (which shows it is locked), but all I get is "Open 1Password" to kick me out to the app. Unfortunately, that doesn't work. Autofill capabilities also do not work on the other profile. 1Password Version: 8.10.18 (81018040) Extension Version: 2.17.0 OS Version: macOS 14.1 Browser: Safari

1Password does not work with Safari profiles

jklinephd
New Contributor
12 months ago
I am having the same issue and it has been an issue for weeks. I even reinstalled the extension for Safari.

I will send an email to the above address with reference to this thread.
1P_Dave
Moderator
12 months ago
kadso

I'm sorry that you're also running into problems. Would you mind sending me a console log the next time that the issue occurs? This will allow me to determine which issue you're running into (there are a couple that our developers are looking into) and provide you with a workaround or more specific information:

Save a console log for 1Password in your browser

Attach the file to an email message addressed to support+forum@1password.com.

With your email please include:

A link to this thread: https://1password.community/discussion/comment/707797/#Comment_707797

Your forum username: kadso

Please do not post the console log to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave
kadso
New Contributor
12 months ago
Elsewhere others have posted the problems they are having with the 1password for safari extension not filling in, not unlocking, and basically not being useful. I am having similar problems.

Are there any updates?

1Password Version: 8.10.28
Extension Version: 2.21.0
OS Version: MacOs 14.4.1
Browser: Safari
1P_Evon
1Password Team
12 months ago
Hey codingp, thanks for writing in. I'm sorry to hear about the problem you're running into. I don't have any updates to share regarding the known issue I mentioned in my previous message.

So that I can confirm you're running into the known issue, when it does occur, I'd like to ask you to create a console log and diagnostics report from your Mac and then attach them to an email message addressed to support+forum@1password.com following the steps I shared above.

-Evon
codingp
New Contributor
12 months ago
Hi Support,
I am having the same issue on Mac/Safari with multiple Profiles. Any updates on that issue?
1P_Evon
1Password Team
12 months ago
Hello greenpig, thank you for reaching out. I apologize for the delay in response.

Based on what you shared, it sounds like you might be running into a known issue that we're tracking with 1Password for Safari. So that I can confirm, I’d like to request that you send us some information to support+forum@1Password.com.

A link to this thread: https://1password.community/discussion/144909

Your forum username: greenpig

A console and diagnostics report when the issue occurs:

Save a console log for 1Password in your browser

How to send a 1Password diagnostics report

After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

We look forward to assisting you further.

-Evon

ref: dev/core/core#28250
quiris
New Contributor
12 months ago
+1 Same issue :(
greenpig
Occasional Contributor
12 months ago
No response? This is a pretty serious issue.
bestlem
Contributor
2 years ago
Just for completeness ticket #XIJ-47266-571

Response included

Based on the additional details you shared, I can confirm that you're running into a known issue we're tracking with 1Password for Safari on multiple profiles. I've personally ran into this issue myself and I completely understand any frustration this may have caused. I can assure you our developers are investigating the issue and actively working with our friends at Apple to come to a resolution. We hope to release a fix in a future update as soon as possible.

In the meantime, I can suggest a temporary workaround to either restarting Safari or toggle 1Password for Safari off and on again to re-establish a connection with the 1Password desktop app.

Another workaround is to run 1Password for Safari independently from the 1Password desktop app. However, you wouldn't be able to unlock the extension through the 1Password desktop app/Touch ID feature and you will need to unlock it separately.

However I do get the worry that is my data now only in the cloud or is it still in a database on my computer that I can backup.

And obviously if you are offline this workaround won't work
Braeden
New Contributor
2 years ago
Same issue here - Ticket #UVV-95792-244