The app is pretty much unusable with Safari if you use profiles. Sometimes it won't unlock, sometimes it will only unlock with the icon in the browser bar, sometimes it will unlock but nothing will fill. It may work in one profile, and fail in others. Much of the time I have to open the 1Password app, search it for the site I'm on, and copy and paste the password into Safari. It works fine in other browsers. 1Password Version: 8.10.27 Extension Version: 2.21.0 OS Version: macOS 14.4 Browser: Safari

I switched back to Safari expressly because they (finally) introduced profiles, but I'm having the same problem as most of the posters above. I will start to collect the data you cited above and submit it for your review, but from an end-user point of view I can just say that the experience is very frustrating. For me, in most profiles, 1Password has turned from a fully-functional easy-to-use tool to one that merely remembers passwords, but I have to manually cut/paste them (let alone any of the other functionality). I suggest you also do some internal testing, as I (for one) did nothing particularly special to engender the problem, other than to enable several profiles.

Hey steph_giles , I have regularly the same problem as described above. I looked at the logs of the extension, but they stay empty. When clicking on the extension icon, I get a button "Open 1Password" that does nothing. The 1Password app is unlocked. I found out today another workaround then quitting Safari. If I manually lock the 1Password app and unlock again, then suddenly the safari extension is working again. It seems to be a communication problem between the extension and the backend. Have you been able to reproduce internally? On a side note: this behaviour is quite annoying as it makes using 1Password anything but a smooth experience like it used to be. I do not recall permanently recurring problems as this one with 1Password 7. Since 1Password 8, it feels that 1Password is constantly getting in the way. Regards, Stan.

Got it again Safari with two profiles open. Left the machine so screensaver went on. Unlocked the machine Opened a new window with a new profile. Clicked on the icon by the entry field The app popped up and I entered the password. Then nothing in safari Clicked on the icon by the entry field - nothing. Clicked on the icon in the bar. Got a popup saying open 1password and nothing else (Why 1password is open) Hitting the open 1password button does nothing Click on the app in the dock - yes it is open Close the safari window an open and the same. This is so repeatable - it does this or it does a slow load of the popup from the web bar button. Every single time. The popup button does show all the logins in the profile I am writing this in. Just not in another profile.

1P_Tommy Has the "investigation" found anything? This has been going on for way too long and it is unacceptable for a paid product. It's coming up on 8 months since the issue started...

I'm using the Safari 1Password extension with profiles. The extension is enabled globally on all profiles. If I unlock the password extension on one profile, the extension stays locked on the other profiles and seems confused about the lock status. I can click on the icon in the toolbar (which shows it is locked), but all I get is "Open 1Password" to kick me out to the app. Unfortunately, that doesn't work. Autofill capabilities also do not work on the other profile. 1Password Version: 8.10.18 (81018040) Extension Version: 2.17.0 OS Version: macOS 14.1 Browser: Safari

1Password does not work with Safari profiles

pspottswood
New Contributor
9 months ago
I too have ben having this issue with 1Password and profiles for a while. It's a big issue. Has there been any progress in resolving the issue? Is there a temporary workaround?

1Password for Mac: 8.10.33
Browser: Safari
OS: macOS Sonoma Version 14.5
clako
New Contributor
9 months ago
I too can chip in with the complete lack of functionality when using Safari Profiles. What's the workaround suggested?
ChristopherPA
New Contributor
9 months ago
Yes, this has been a long going issue and really impacts the ease of use. The work-around works for now but would be nice to have this resolved asap.
dpkonofa
New Contributor
10 months ago
Adding another user to this. I use one profile for personal things and one for work things, as I think most people do, and 1Password doesn't work. I'm fine with the workaround for now but it really diminishes the value and user-experience of 1Password vs. Safari Passwords and other password managers that you can't use Touch ID or other unlock options.
1P_Dave
Moderator
10 months ago
kzolnowski

Thank you for posting the Support ID. I see that my colleagues have already sent you a few emails and they'll send you another email with further steps soon. Please continue the conversation there.

-Dave

ref: LJU-87479-255
kzolnowski
Occasional Contributor
10 months ago
I have exactly the same issue. I have already sent console logs to you (LJU-87479-255)
1P_Dave
Moderator
11 months ago
vju

I'm sorry that you're seeing the same issue when using 1Password in multiple Safari profiles. The next time that the issue occurs, please use the instructions in my post above to send in a console log and the support team can advise further for your specific situation. 🙂

-Dave
vju
New Contributor
11 months ago
Have been having this exact issue at least a month. Disabling/enabling Safari Extension works but has to be done several times a day.
kppcal
New Contributor
12 months ago
Same issue...

1Password Version: 8.10.28 81028034
OS Version: macOS 14.4.1
Browser: Safari
1P_Evon
1Password Team
12 months ago
Hey jklinephd, I'm sorry for the trouble. We look forward to getting in contact with you via email.

-Evon