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nullptr7's avatar
nullptr7
New Contributor
2 years ago

1Password feels autofill is turned off but it isn't on my Samsung Phone

I am using the latest version of 1Password on my Galaxy S22 Plus. I have all the required permissions in place including the autofill. It works as expected. But every once in a while the autofill doe...
android
BrendanR1P's avatar
BrendanR1P
Icon for 1Password Team rank1Password Team
2 years ago

Hi nullptr7,

I'm sorry to hear you're encountering this issue with autofill being shown as turned off within the 1Password for Android app even though 1Password is still enabled as the system autofill service.

This issue can occur due to battery optimization settings on some devices. I can see you've set 1Password to never sleeping on your phone. Could you please try the following steps below to see if they resolve the issue?

Lock the 1Password app in Recent apps

  1. Open Recent apps.
  2. Find 1Password
  3. Long-press/ single tap on some devices, the 1Password app icon.

Set 1Password to Don't Optimize in Battery Optimization settings

  1. Open your device settings
  2. Tap Apps -> 1Password -> Battery -> Battery optimization -> All apps -> 1Password -> Don’t optimize.

I hope this helps.

-- Brendan