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curiouspartil's avatar
curiouspartil
New Contributor
20 days ago

1Password Firefox Extension & DocuSign Application Error

We've noticed over the last few weeks that all of our users were having Application Errors when trying to log into DocuSign. We finally confirmed today after troubleshooting and talking with DocuSign...
browser extension
windows
allison1pw's avatar
allison1pw
New Contributor
19 days ago

This is also happening for me on Firefox for Mac. I came on here just to post the same thing. I contacted DocuSign help and they knew of the issue and were able to recommend toggling the plugin. 

Is there a timeline to address this? 

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Firefox Extension & DocuSign Application Error","id":"message:154681","revisionNum":1,"repliesCount":4,"author":{"__ref":"User:user:19924"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:154681"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:154681"},"body@stripHtml({\"truncateLength\":200})":" We've noticed over the last few weeks that all of our users were having Application Errors when trying to log into DocuSign. We finally confirmed today after troubleshooting and talking with DocuSign...","body@stringLength":"581","rawBody":"

We've noticed over the last few weeks that all of our users were having Application Errors when trying to log into DocuSign. We finally confirmed today after troubleshooting and talking with DocuSign support that the cause of the issue is explicitly the 1Password Firefox Extension. Using the 1Password extension with other browsers doesn't cause the issue and disabling the Firefox Extension resolves the issues. Our users are currently using the extension to sign in, which triggers the Application Error, and then manually disabling the extension which resolve the issue.

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We've noticed over the last few weeks that all of our users were having Application Errors when trying to log into DocuSign. We finally confirmed today after troubleshooting and talking with DocuSign support that the cause of the issue is explicitly the 1Password Firefox Extension. Using the 1Password extension with other browsers doesn't cause the issue and disabling the Firefox Extension resolves the issues. Our users are currently using the extension to sign in, which triggers the Application Error, and then manually disabling the extension which resolve the issue.

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This is also happening for me on Firefox for Mac. I came on here just to post the same thing. I contacted DocuSign help and they knew of the issue and were able to recommend toggling the plugin. 

Is there a timeline to address this? 

","body@stringLength":"256","rawBody":"

This is also happening for me on Firefox for Mac. I came on here just to post the same thing. I contacted DocuSign help and they knew of the issue and were able to recommend toggling the plugin. 

Is there a timeline to address this? 

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