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Former Member's avatar
Former Member
3 years ago

1Password for Safari does not let me scroll down, immediately snaps up

Hi,

I think the issue started a few weeks ago but with the current version of 1Password for Safari I cannot scroll down in the item details view. The left side of the 1Password helper works properly and I can scroll through all my items but the detail view always snaps back to the top of each item. For some items this makes it impossible to select an alternate URL or retrieve other important information.

The helper in other browser such as Brave works as expected and does not show this behavior.

Does anybody else have a similar problem?

1Password Version: 8.8.0
Extension Version: 2.3.5
OS Version: 12.4

browser extension

3 Replies

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  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    You're very welcome @JohnnyFJohnsson! Feel free to get in touch if there's anything else we can help you with in the future.

    Jack

  • Former Member's avatar
    Former Member
    3 years ago

    Hey Jack_P_1P thanks for following up. Yes, version 2.3.6 resolved this issue :) Many thanks.

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hey @JohnnyFJohnsson:

    Thanks for letting us know about this! We've actually made some improvements here and updating to version 2.3.6 of 1Password for Safari should improve your state of play. Let me know how it goes!

    Jack

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for Safari does not let me scroll down, immediately snaps up","id":"message:40761","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:40761"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:40761"},"body":"

Hi,

\n\n

I think the issue started a few weeks ago but with the current version of 1Password for Safari I cannot scroll down in the item details view. The left side of the 1Password helper works properly and I can scroll through all my items but the detail view always snaps back to the top of each item. For some items this makes it impossible to select an alternate URL or retrieve other important information.

\n\n

The helper in other browser such as Brave works as expected and does not show this behavior.

\n\n

Does anybody else have a similar problem?

\n\n
\n\n

1Password Version: 8.8.0
\nExtension Version: 2.3.5
\nOS Version: 12.4

","body@stringLength":"699","rawBody":"

Hi,

\n\n

I think the issue started a few weeks ago but with the current version of 1Password for Safari I cannot scroll down in the item details view. The left side of the 1Password helper works properly and I can scroll through all my items but the detail view always snaps back to the top of each item. For some items this makes it impossible to select an alternate URL or retrieve other important information.

\n\n

The helper in other browser such as Brave works as expected and does not show this behavior.

\n\n

Does anybody else have a similar problem?

\n\n
\n\n

1Password Version: 8.8.0
\nExtension Version: 2.3.5
\nOS Version: 12.4

\n","kudosSumWeight":0,"postTime":"2022-06-22T06:54:19.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:40761_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":49},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"Hi, \n\n I think the issue started a few weeks ago but with the current version of 1Password for Safari I cannot scroll down in the item details view. The left side of the 1Password helper works 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(But I'm sure you'll fix it quickly)","conversation":{"__ref":"Conversation:conversation:155024"},"id":"message:155024","revisionNum":1,"uid":155024,"depth":0,"board":{"__ref":"Forum:board:1password"},"author":{"__typename":"User","uid":13434,"login":"Babbling","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.1password.community/t5/s/cuxzj43862/m_assets/avatars/default/avatar-9.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":8},"postTime":"2025-04-23T18:46:52.123-07:00","lastPublishTime":"2025-04-23T18:46:52.123-07:00","readOnly":false},"Conversation:conversation:154767":{"__typename":"Conversation","id":"conversation:154767","topic":{"__typename":"ForumTopicMessage","uid":154767},"lastPostingActivityTime":"2025-04-23T17:35:21.616-07:00","solved":false},"ForumTopicMessage:message:154767":{"__typename":"ForumTopicMessage","subject":"Autofill prompts inconsistently appearing for browsers on Android 8.10.72","conversation":{"__ref":"Conversation:conversation:154767"},"id":"message:154767","revisionNum":1,"uid":154767,"depth":0,"board":{"__ref":"Forum:board:1password"},"author":{"__typename":"User","uid":12660,"login":"sethmad","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.1password.community/t5/s/cuxzj43862/m_assets/avatars/default/avatar-3.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":25},"postTime":"2025-04-16T17:38:33.782-07:00","lastPublishTime":"2025-04-16T17:38:33.782-07:00","readOnly":false},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/cmstNC1VWHNrNHQ\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/cmstNC1VWHNrNHQ","height":479,"width":478,"mimeType":"image/png"},"Rank:rank:4":{"__typename":"Rank","id":"rank:4","position":3,"name":"1Password Team","color":"333333","icon":{"__ref":"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/cmstNC1VWHNrNHQ\"}"},"rankStyle":"FILLED"},"User:user:7975":{"__typename":"User","id":"user:7975","uid":7975,"login":"Jack_P_1P","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-08-31T05:18:25.000-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.1password.community/legacyfs/online/onepassword_avatars/userpics/2BRAUNBH1YMT.jpg"},"rank":{"__ref":"Rank:rank:4"},"entityType":"USER","eventPath":"community:cuxzj43862/user:7975"},"ModerationData:moderation_data:40764":{"__typename":"ModerationData","id":"moderation_data:40764","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:40764":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:7975"},"id":"message:40764","revisionNum":1,"uid":40764,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:40761"},"conversation":{"__ref":"Conversation:conversation:40761"},"subject":"Re: 1Password for Safari does not let me scroll down, immediately snaps up","moderationData":{"__ref":"ModerationData:moderation_data:40764"},"body":"

You're very welcome @JohnnyFJohnsson! Feel free to get in touch if there's anything else we can help you with in the future.

\n\n

Jack

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Hey Jack_P_1P thanks for following up. Yes, version 2.3.6 resolved this issue :) Many thanks.

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Hey @JohnnyFJohnsson:

\n\n

Thanks for letting us know about this! We've actually made some improvements here and updating to version 2.3.6 of 1Password for Safari should improve your state of play. Let me know how it goes!

\n\n

Jack

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