1Password for Safari not communicating with the desktop app [FIXED]

https://1password.community/discussion/144454/1password-safari-browser-extension-is-locked#latest

I had this problem in the past and was able to resolve it but now I have the same problem on my personal Mac Mini but not my corporate MB Pro. I tried restarting and reinstalling the extension in Safari with no luck. I am forced to unlock 1Pass extension in Safari manually. The updated version of 1P no longer shows the connection between the browser and the app. The problem is only happening in Safari and not Chrome.

1Password Version: 8.10.44
Extension Version: 2.27.1
OS Version: 14.6.1
Browser: Safari

I'll have to point out the quick response from Jac and 1Password. I wrote specific feedback at 16:08, and as you can see Jac was responding the thread to us at 16:24. Highly responsive in my book and much appreciated given how obtrusive password managers are to workflow.

Thank you, Jac.

John

Hi kevin_li,

Thanks for the update. In case it matters, for me it's not just that 1Password for Safari has to be unlocked separately from the desktop app, it's that Touch ID doesn't work for that; instead, I have to enter my password.

David

All was working fine until a few days ago. Now need to unlock 1PW Extension separately.

I recently upgraded to Mac OS 14.6.1 from 14.5 but I'm not sure if that was when this problem arose. Sorry.

Any recommendations appreciated. Thank you.

1Password Version: 8.10.40
Extension Version: 2.27.1
OS Version: Mac OS 14.6.1
Browser: Safari 17.6

Hi 1p_jac

By the way, I just received an email from 1Password customer support asking me to confirm my subscription to status updates(regarding SLS not working in Safari). Is this legitimate? I don’t want to be falling for some scam or phishing attempt.

Hi there, I am getting the following error in Safari. Because of it, I have to type my password into the browser every time, even when the app is open.

When the extension and the desktop app are connected, they lock and unlock together. Biometrics will be used if available. [Status: Problems connecting . Please make sure the 1Password app is unlocked.]

1Password Version: 8.10.40
Extension Version: 2.27.1
OS Version: 14.6.1 (23G93)
Browser: Safari

Hi 1p_jac

Thanks for your response. It looks like things are working somewhat on my iOS devices for the moment. I hope that continues although it’s not seamless as it was before all this occurred. Touch ID is still not working on my iMac but, rather than using another browser, I think I’ll wait a few days and see if it gets resolved. I’m generally very happy with Safari. I’ll see if a little patience pays off. I’ve used 1Password for ten years now, and problems have always been resolved quickly. I’ll just wait and see what happens. If it is not resolved, I may switch browsers. Do you have an opinion on Firefox?

I have the same issue, and just want to note that: Not only does the Safari extension not unlock along with the Mac app, but the Safari extension is requiring that I type my password. Neither My MacBook Air's Touch ID nor my Apple Watch are available to use for login. Needless to say, this makes the issue even more cumbersome.

Yep...to be clear, there are two issues.

1) Safari Extension is disconnected from App...which kevin_li stated above and...
2) Safari Extension no longer accepts TouchID, which is arguably an even more impactful bug, especially for those with complex master passwords.

I have no idea whether 1&2 are related, but wanted to make sure to bring to y'all's attention that there are, in fact, two issues.

Hope this helps!

In addition to touch ID not working in the safari extension, it also isn't syncing locked status with the main app. That is, I'm prompted to unlock Safari 1P, but if I open the main 1P app it's already unlocked.