1Password Safari Browser Extension is Locked
Since going to Sonoma on a regular basis I have to unlock 1P in Safari although the app is unlocked and I have previously unlocked it in the Browser. I never had to unlock it in the Browser in the past and now I have to do it repeatedly.
1Password Version: 8.10.26
Extension Version: 2.20.0
OS Version: 14.3.1
Browser: Safari
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Do you use the nightly builds for 1Password itself? In my case, it often updates itself in the background and the connection between the Safari extension and the app gets broken. I quit Safari, quit 1Password entirely through the menubar item and relaunch 1Password then Safari and it works fine again (until the next nightly).
The process was described in a reply by @Dave_1P for a related issue:
https://1password.community/discussion/141949/touchid-not-working-in-safari.In addition, I know there were also some issues with some of the Sonoma β, but my understanding is that the issue is gone in the recent β.
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Hey @mdvzo,
I'm sorry for the trouble you are having with 1Password in Safari. I think it would be useful if we could take a closer look at some logs and what may be going wrong.
I'd like to ask you to send over a console log from your browser as well as a diagnostics report:
Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
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Question before I jump through hoops getting logs. Is 1Password supposed to ask you to unlock the browser in addition to the APP? This is not site-specific and the console logs seem to be related to specific site logs. As oof late, it does not ask me to do it except once in a while I have to unlock the browser although the app is unlocked
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Ok, I captured the console logs for both Chrome and Safari as this is a system issue with 1P browser extensions being locked continuously. Also if I unlock the Safari browser extension Chrome still has to be unlocked individually. I capture the Safari log when unlocking 1P in the browser.
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When I try to unlock the Safari and especially the Chrome extension it often hangs for a bit so I looked at the settings in Safari and Chrome and noticed this on both. Looks like the Browser extension is having issues communicating with the App.
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I specifically added Chrome to the list of supported browsers although it says already supported and it went from yellow to green. I tried to do the same for Safari but got an error message.
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I get Beta updates but just tried and had to uncheck these boxes restart 1P and check them again and now it is working.
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