Both the extension and the app are updated and at current versions. Have tried various combinations of quitting browser + app, and toggling / untoggling the "Integrate this extension with the 1Password desktop app" and "Connect with 1Password in the browser" settings in the extension / app, respectively. Have toggled on and off the "Allow in the background" setting in System Settings->General Still getting "Status: Problems connecting 🟠. Please make sure the 1Password app is unlocked." 100% of the time when using the extension, and no option for TouchID BEYOND frustrated at this point. I just want to use TouchID on my browser extension! 1Password Version: 8.10.40 Extension Version: 2.27.1 OS Version: 14.6.1 Browser: Safari

This is not an update problem ... it is actually a problem with the code-signing certificate for the 1Password Safari extension, which expired sometime earlier today. The expiration of the certificate has caused the main 1Password application to deny attempts by the Safari extension to connect with it. Hopefully this will be fixed soon!!! Issuer: CN=Apple Worldwide Developer Relations Certification Authority, OU=G5, O=Apple Inc., C=US Validity Not Before: Aug 2 16:38:08 2022 GMT Not After : Aug 31 16:25:53 2024 GMT

I have the same problem. Must be a bug. And somehow the bugs in 1Password are getting more and more frequent.

Hi there, I am getting the following error in Safari. Because of it, I have to type my password into the browser every time, even when the app is open. When the extension and the desktop app are connected, they lock and unlock together. Biometrics will be used if available. [Status: Problems connecting . Please make sure the 1Password app is unlocked.] 1Password Version: 8.10.40 Extension Version: 2.27.1 OS Version: 14.6.1 (23G93) Browser: Safari

I just recently had an update (at this point with your lovely track record of updates and issues lately I am going to be turning off auto updates once I get a working version again. that or I may start looking for different software.) and I have two issues happening: The 1Password for Safari is constantly asking me for my passsword After a reinstall of 1Password for Safari it will not connect to my local app that is open and unlocked. It is asking me to connect to 1Password website with my credentials instead of using the local app (for which I have the options in the app to "Connect with 1Password in the Browser" and in the extension (Integrate this extension with 1Password desktop app) 1Password Version: 8.10.40 Extension Version: 2.27.1 OS Version: macOS 14.6.1 Browser: Safari

Hi DiovanLuidi & elkodsi , We have identified the connection issue happening between the 1Password for Safari web extension and the 1Password for Mac desktop app. Currently, 1Password for Safari has to be unlocked separately from the desktop app due to the issue. I'm sorry about the inconvenience and confusion it caused. Our developers are looking into the issue so hopefully, a fix will be patched soon. Meanwhile, the connection should be working in other supported browsers, such as Chrome, Edge or Firefox. -Kevin

1Password for Safari not communicating with the desktop app [FIXED]

bogard
New Contributor
6 months ago
I've updated to version 8.10.44. It's working now.
hrosenman
New Contributor
6 months ago
Fixed! But I had to uninstall and reinstall 1P for Safari after reading this. No notification or obvious way to check for an update.
ihunter
New Contributor
6 months ago
1P_Tommy

All seems to be working here now app and extension have been updated. 👍🏻

Thank you.
kevin_li
1Password Team
6 months ago
elkodsi

Good news. The latest version 8.10.44 of the 1Password 8 desktop app and the 1Password for Safari web extension has fixed the connection issue. Therefore, can you update your 1Password 8 desktop app and the 1Password for Safari web extension:

How to keep 1Password up to date

How to keep 1Password up to date in your browser

After the updates, let's quit Safari by right-clicking(ctrl + click) its icon in the Dock area and selecting "Quit". Then, open & unlock the 1Password 8 desktop app first, restart Safari to see if 1Password extension is unlocked there automatically.

hrosenman ,

Can you let me know if the updates help to fix your issue?

-Kevin.
WhovianJohn
New Contributor
6 months ago
Thanks for fixing. I'm not sure what was more frustrating, having to unlock every time or the fact that I had to enter the PW every time because biometrics were also not working. :(
Thankfully, all appears to be well again after updating again. FYI, I didn't get the "Update" option in the app store by going and searching. I went through the app settings and clicked on Browser, which opened the app store and then prompted me with the Update option.
benmattison
Occasional Contributor
6 months ago
kevin_li JerrySG It's fixed! Jerry, you need to update both the 1Password app and the 1Password for Safari app (which you can speed up by going to the 1Password for Safari page in the App Store and clicking update).
daften
New Contributor
6 months ago
You can't count on updates, if the version number is the same, the app store assumes the app is already in the correct version. How the hell is that not obvious for literal app developers?
Baz
Frequent Contributor
6 months ago
dbsawyer, Thanks for that information about reinstalling. That fixed it for me.
dbsawyer
New Contributor
6 months ago
Just updating the existing version of 1Password for Safari didn't work for me. I had to quit Safari, uninstall 1Password for Safari, and re-download it from the App Store. Now it works.

Sorry to be harsh, but this is pretty sloppy, guys, to have a certificate just expire and break a security-related app.

Regards.
Umiamz
New Contributor
6 months ago
Thank you kevin_li - I can now unlock the Safari extension with my watch and Touch ID once again :)