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Forum Discussion
1Password for Safari not communicating with the desktop app [FIXED]
Both the extension and the app are updated and at current versions.
Have tried various combinations of quitting browser + app, and toggling / untoggling the "Integrate this extension with the 1Password desktop app" and "Connect with 1Password in the browser" settings in the extension / app, respectively.
Have toggled on and off the "Allow in the background" setting in System Settings->General
Still getting "Status: Problems connecting 🟠. Please make sure the 1Password app is unlocked." 100% of the time when using the extension, and no option for TouchID
BEYOND frustrated at this point. I just want to use TouchID on my browser extension!
1Password Version: 8.10.40
Extension Version: 2.27.1
OS Version: 14.6.1
Browser: Safari
fathershawn,
did you need to do anything to get it working as I just updated and its still not unlocking with the app.
Same Mac version as you as well.ignore/ App Store was slow to push the 1p for safari update, had to search the App Store myself and get the update.
Thanks
- 1P_Tommy
Moderator
Hmm, that's odd. It's working here. I might recommend restarting the device to rule that out and if you continue to have trouble get you into email support with the extensions specialists.
Please email us using
support+forum@1password.com. Be sure to use the email address tied to the account in question.Include a link to your posting (below) and mention you've tried the steps I shared.
https://1password.community/discussion/comment/717185/#Comment_717185
Hello 1p_jac
Patience does pay off, my friend. It looks like all is well on my Mac and iOS devices. I really appreciate your kind assistance with these matters. I guess that's why I've been a loyal 1Password customer for ten plus years and have looked no further. 1Pass is the best in my book! Thank you so much for keeping us informed.
Working again in Sonoma 14.6.1 (23G93) with Safari Version 17.6 (19618.3.11.11.5). Thank you for the prompt fix!
Were you able to identify how or why this occurred?
I just did, but There doesn't seem to be an update yet.
My 1Password for safari version is 2.27.1.
Guess I'll try to uninstall/reinstall itUpdate: uninstalling/reinstalling seems to have done the job (getting the update, which for some reason didn't come automatically, though automatic updates where checked).
Thanks!- 1P_Tommy
Try the following. It should help.
- Look for our helper in the menu bar near the WiFi indicator and the clock. Right-click (Option-click) on the helper and select Quit.
- Quit your browser.
- Wait a few seconds and then open 1Password from the Dock or the Applications folder and unlock
- Open your browser.
