Both the extension and the app are updated and at current versions. Have tried various combinations of quitting browser + app, and toggling / untoggling the "Integrate this extension with the 1Password desktop app" and "Connect with 1Password in the browser" settings in the extension / app, respectively. Have toggled on and off the "Allow in the background" setting in System Settings->General Still getting "Status: Problems connecting 🟠. Please make sure the 1Password app is unlocked." 100% of the time when using the extension, and no option for TouchID BEYOND frustrated at this point. I just want to use TouchID on my browser extension! 1Password Version: 8.10.40 Extension Version: 2.27.1 OS Version: 14.6.1 Browser: Safari

This is not an update problem ... it is actually a problem with the code-signing certificate for the 1Password Safari extension, which expired sometime earlier today. The expiration of the certificate has caused the main 1Password application to deny attempts by the Safari extension to connect with it. Hopefully this will be fixed soon!!! Issuer: CN=Apple Worldwide Developer Relations Certification Authority, OU=G5, O=Apple Inc., C=US Validity Not Before: Aug 2 16:38:08 2022 GMT Not After : Aug 31 16:25:53 2024 GMT

I have the same problem. Must be a bug. And somehow the bugs in 1Password are getting more and more frequent.

Hi there, I am getting the following error in Safari. Because of it, I have to type my password into the browser every time, even when the app is open. When the extension and the desktop app are connected, they lock and unlock together. Biometrics will be used if available. [Status: Problems connecting . Please make sure the 1Password app is unlocked.] 1Password Version: 8.10.40 Extension Version: 2.27.1 OS Version: 14.6.1 (23G93) Browser: Safari

I just recently had an update (at this point with your lovely track record of updates and issues lately I am going to be turning off auto updates once I get a working version again. that or I may start looking for different software.) and I have two issues happening: The 1Password for Safari is constantly asking me for my passsword After a reinstall of 1Password for Safari it will not connect to my local app that is open and unlocked. It is asking me to connect to 1Password website with my credentials instead of using the local app (for which I have the options in the app to "Connect with 1Password in the Browser" and in the extension (Integrate this extension with 1Password desktop app) 1Password Version: 8.10.40 Extension Version: 2.27.1 OS Version: macOS 14.6.1 Browser: Safari

Hi DiovanLuidi & elkodsi , We have identified the connection issue happening between the 1Password for Safari web extension and the 1Password for Mac desktop app. Currently, 1Password for Safari has to be unlocked separately from the desktop app due to the issue. I'm sorry about the inconvenience and confusion it caused. Our developers are looking into the issue so hopefully, a fix will be patched soon. Meanwhile, the connection should be working in other supported browsers, such as Chrome, Edge or Firefox. -Kevin

1Password for Safari not communicating with the desktop app [FIXED]

kurisari
New Contributor
6 months ago
When I log in to 1password and unlock it with touch id on a mac, the safari extension is not correctly detecting the desktop application. I tried to do it from the google chrome browser and in this browser it correctly detects the desktop application, so it is not an error on their part.

1Password Version: 8.10.40
Extension Version: 2.27.1
OS Version: macOS 14.6.1
Browser: Safari
WayneV
New Contributor
6 months ago
I am wondering why opening (unlocking) the 1PW app doesn't automatically cause the Safari plug in to be unlocked (the icon next to the web site name at the top of the Safari window still has a lock on it). And vice versa. Is this the normal behavior, or do I have some setting not set correctly? Seems to me that this is unnecessarily cumbersome. Thanks

1Password Version: 8.10.40
Extension Version: 2.27.1
OS Version: 13.6.9
Browser: Safari
benmattison
Occasional Contributor
6 months ago
kevin_li Thanks for the quick response!
JerrySG
New Contributor
6 months ago
Same thing just started happening to me on two different Macs. Clearly a 1PW but that needs to be fixed quickly!!!
elkodsi
New Contributor
6 months ago
Thank you, Kevin, I appreciate the update. Hopefully this is an easy fix for you.
VirgilBoy
Contributor
6 months ago
OK...bummer... I use the 1Password Safari extension 90% of the time
kevin_li
1Password Team
6 months ago
Hi VirgilBoy ,

The Apple Watch unlock feature is from the 1Password desktop app. Due to the connection issue I mentioned above, we cannot utilize Apple Watch to unlock 1Password in Safari currently. Sorry about the trouble.

Once the connection issue is fixed, you should use Apple Watch to unlock again.

-Kevin
kevin_li
1Password Team
6 months ago
Hi FoxFifth,

We have identified the connection issue happening between the 1Password for Safari web extension and the 1Password for Mac desktop app. Currently, 1Password for Safari has to be unlocked separately from the desktop app due to the issue. I'm sorry about the inconvenience and confusion it caused.

Our developers are looking into the issue so hopefully, a fix will be patched soon. Meanwhile, the connection should be working in other supported browsers, such as Chrome, Edge or Firefox.

Additionally, you can adjust the auto-lock settings for the 1Password for Safari web extension under the "Security" section after you unlock 1Password in Safari:
-

-Kevin
kevin_li
1Password Team
6 months ago
Hi newcustomer1 ,

We have identified the connection issue happening between the 1Password for Safari web extension and the 1Password for Mac desktop app. Currently, 1Password for Safari has to be unlocked separately from the desktop app due to the issue. I'm sorry about the inconvenience and confusion it caused.

Our developers are looking into the issue so hopefully, a fix will be patched soon. Meanwhile, the connection should be working in other supported browsers, such as Chrome, Edge or Firefox.

-Kevin
kevin_li
1Password Team
6 months ago
Hi benmattison,

We have identified the connection issue happening between the 1Password for Safari web extension and the 1Password for Mac desktop app. Currently, 1Password for Safari has to be unlocked separately from the desktop app due to the issue. I'm sorry about the inconvenience and confusion it caused.

Our developers are looking into the issue so hopefully, a fix will be patched soon. Meanwhile, the connection should be working in other supported browsers, such as Chrome, Edge or Firefox.

-Kevin