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Forum Discussion
1Password for Safari not communicating with the desktop app [FIXED]
Both the extension and the app are updated and at current versions.
Have tried various combinations of quitting browser + app, and toggling / untoggling the "Integrate this extension with the 1Password desktop app" and "Connect with 1Password in the browser" settings in the extension / app, respectively.
Have toggled on and off the "Allow in the background" setting in System Settings->General
Still getting "Status: Problems connecting 🟠. Please make sure the 1Password app is unlocked." 100% of the time when using the extension, and no option for TouchID
BEYOND frustrated at this point. I just want to use TouchID on my browser extension!
1Password Version: 8.10.40
Extension Version: 2.27.1
OS Version: 14.6.1
Browser: Safari
kevin_li1Password Team
Hi everyone,
We have identified the connection issue happening between the 1Password for Safari web extension and the 1Password for Mac desktop app. Currently, 1Password for Safari has to be unlocked separately from the desktop app due to the issue. I'm sorry about the inconvenience and confusion it caused.
As shrimppesto mentioned, the issue seems to be related to the code-signing certificate for the 1Password Safari extension. Our developers are looking into the issue so hopefully, a fix will be patched soon. Meanwhile, the connection should be working in other supported browsers, such as Chrome, Edge or Firefox.
-Kevin
OK, I get the connection issue will be dealt with. But there's more to the issue.
No matter what I do, the 1Password Safari extension will not work with the Apple Watch now. Multiple times I have use System Settings - Login Password. Disable, then re-enable and typically that always gets the Apple Watch connection working again.
hat you see in the attachment is all I get at this point.- kevin_li
Hi DiovanLuidi & elkodsi ,
We have identified the connection issue happening between the 1Password for Safari web extension and the 1Password for Mac desktop app. Currently, 1Password for Safari has to be unlocked separately from the desktop app due to the issue. I'm sorry about the inconvenience and confusion it caused.
Our developers are looking into the issue so hopefully, a fix will be patched soon. Meanwhile, the connection should be working in other supported browsers, such as Chrome, Edge or Firefox.
-Kevin
- kevin_li
We have identified the connection issue happening between the 1Password for Safari web extension and the 1Password for Mac desktop app. Currently, 1Password for Safari has to be unlocked separately from the desktop app due to the issue. I'm sorry about the inconvenience and confusion it caused.
Our developers are looking into the issue so hopefully, a fix will be patched soon. Meanwhile, the connection should be working in other supported browsers, such as Chrome, Edge or Firefox.
-Kevin
I have also discovered this exact same issue on my Mac studio. It was good yesterday. I have also tried restarting the Mac, but that does not help.
I am on the very latest 1Password version
- kevin_li
Hi everyone,
We have identified the connection issue happening between the 1Password for Safari web extension and the 1Password for Mac desktop app. Currently, 1Password for Safari has to be unlocked separately from the desktop app due to the issue. I'm sorry about the inconvenience and confusion it caused.
Our developers are looking into the issue so hopefully, a fix will be patched soon. Meanwhile, the connection should be working in other supported browsers, such as Chrome, Edge or Firefox.
-Kevin
Also getting this issue as of today...
Despite being up to date on the 1Password desktop and Safari apps, and despite unlinking, closing, and reopening and linking both, 1Password for Safari always wants me to type in the password, even though at desktop app accepts Touch ID. Any solution?
1Password Version: 8.10.40
Extension Version: 2.27.1
OS Version: macOS 14.6.1
Browser: SafariI'm having the same issue. Have tried running onyx to clear caches, etc, no difference. unlocking 1Password doesn't unlock the extension, and unlocking the extension doesn't unlock 1Password. Getting the same error message that the extension status has Problems Connecting. Please make sure the 1Password app is unlocked. Touch ID is working to unlock the Mac, and the 1Password app, just not the Safari Extension.
1Password for Mac 8.10.40 (81040031)
1Password for Safari 2.27.1
MacOS 14.6.1I'm having the same issue. Have tried running onyx to clear caches, etc, no difference. unlocking 1Password doesn't unlock the extension, and unlocking the extension doesn't unlock 1Password. Getting the same error message that the extension status has Problems Connecting. Please make sure the 1Password app is unlocked
