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Forum Discussion
1Password for Safari not showing autofill menu on field focus
Hi all,
Having an issue where the latest update of the 1Password in Safari seems to have broke its ability to autofill on field focus. Before the update, when you clicked on a field that was fillable by 1Password it used to have a little dropdown menu below the field which would allow you to click on it to fill your username/password/actual name/credit card number etc.
The Command + Backslash ("/") no longer works to get autofill happening in Safari either. The only way to get passwords to fill etc is to click on the extension and find the entry and select autofill.
Have tried quitting Safari and 1Password for macOS, tried restarting the computer, tried disabling and re-enabling the extension..nothing seems to work.
Interestingly, the extensions for Edge and Chrome have no such issues.
Cheers
1Password Version: 8.7.0 (80700002, on BETA channel)
Extension Version: 2.3.1 (Safari) | 2.3.2 Beta (Edge)
OS Version: macOS 12.3
Jack_P_1P1Password Team
Hey @royimous:
Glad to hear reinstalling sorted it out for you. Feel free to get in touch if you need anything else.
Jack
- Jack_P_1P
Glad to hear version 2.3.3 of 1Password for Safari sorted it out for you @jkelol111! Feel free to get in touch if there's anything else we can help you with in the future!
Jack
Hey @jkelol111! I'm sorry to hear you're seeing the same issue. Here are a couple things to check and try at this point:
- Make sure 1Password has the latest update - > How to keep 1Password up to date
- Uninstall and reinstall 1Password for Safari:
- Right click the 1Password icon in the macOS toolbar and select 'Quit'.
- Right click the Safari icon in your Dock and select 'Quit'.
- Open Finder > Applications and drag 1Password for Safari to the Trash, and empty the Trash.
- Restart your computer.
- Reinstall 1Password for Safari from here -> 1Password for Safari on the Mac App Store
- Open and sign into the 1Password app.
- Open Safari and then Safari > Preferences > Extensions
- Make sure '1Password for Safari' is enabled and try it again.
Let us know if you're still having issues after that and we can have you send in some diagnostics into support to assist further.
@Joy_1P thanks! Look forward to hearing from you.
gussic No need to send it again! I've located the ticket and will take a closer look. Let's keep the conversation there to avoid going back and forth. Thanks again.
