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Forum Discussion
1Password for Safari not showing autofill menu on field focus
Hi all,
Having an issue where the latest update of the 1Password in Safari seems to have broke its ability to autofill on field focus. Before the update, when you clicked on a field that was fillable by 1Password it used to have a little dropdown menu below the field which would allow you to click on it to fill your username/password/actual name/credit card number etc.
The Command + Backslash ("/") no longer works to get autofill happening in Safari either. The only way to get passwords to fill etc is to click on the extension and find the entry and select autofill.
Have tried quitting Safari and 1Password for macOS, tried restarting the computer, tried disabling and re-enabling the extension..nothing seems to work.
Interestingly, the extensions for Edge and Chrome have no such issues.
Cheers
1Password Version: 8.7.0 (80700002, on BETA channel)
Extension Version: 2.3.1 (Safari) | 2.3.2 Beta (Edge)
OS Version: macOS 12.3
Hi @Joy_1P - I've already logged a ticket with support the number I was given is #EUI-72416-362.
I'll gather a diagnostics report and send it through though. Any idea what might be causing this? It's very frustrating.
EDIT: Just confirming this has been sent - but went to support@1password.com - did you want me to send to the forum plus address as well?
gussic Thanks. Can you do the following?
- Right-click on the 1Password icon in Safari and select Settings.
- Scroll down to Autofill.
- If "Show autofill menu on field focus" is on, please turn it off and then turn it on.
- If "Show autofill menu on field focus" is off, please turn it on.
- Test things out again.
If that doesn't help, I'd like you to send over a diagnostics report so we can take a closer look at what may be going on:
https://support.1password.com/diagnostics/Attach that to an email message addressed to support+forum@1password.com. With your email please include:
- A link to this thread: https://1password.community/discussion/128072/1password-for-safari-not-showing-autofill-menu-on-field-focus#latest
- Your forum username: gussic
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here!
Sure @Joy_1P
Please see below:
Thanks for the screenshots gussic! Can you go to Safari > Preferences > Extensions and share a screenshot of that with me as well?
@Joy_1P - just some screenshots so we're sure we're both on the same page!
The icon in the username field is there as you can see.
The icon in the password field is also there.
You can see there is no offer from the extension to save the username.@Joy_1P yep I have the icon showing in the username/password fields. When I start typing I don't get the autofill drop down asking to save a password/username sadly.
Seems like the most recent update to the Safari extension has broken this, it was working fine before.
Hey gussic, do you still see the 1Password icon in your username and password fields? Can you go to https://fill.dev/form/login-simple and check on that for me? If you start typing in a username and password, do you see 1Password's inline menu offering to save that as a login? Here's what I mean: https://cln.sh/wXxjgS
Please let me know!
