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Forum Discussion

Former Member's avatar
Former Member
2 years ago

1Password insists I have used a newer version but won't let me install latest

When I launch 1Password this morning I get a dialog "You’ve used a newer version of 1Password on this device. Update to the latest version to keep using 1Password. Contact support@1password.com if yo...
macos
1P_Tommy's avatar
1P_Tommy
Icon for Moderator rankModerator
2 years ago

@dcblack56

Please take the following steps.

  1. Make sure you have your Emergency Kit and know your account password and all data is contained on 1Password.com.
  2. Quit 1Password and all browser for good measure. Right-click 1Password in the menu bar (If it's there) and click Quit.
  3. If 1Password 8 is not open then please continue on.
  4. Open Finder, and click the Go menu > Go to Folder... In the box that appears, copy and paste the following exactly:

~/Library/Group Containers/2BUA8C4S2C.com.1password/Library/Application Support/1Password/

  1. Press Return.

  2. You'll see a folder called Data – right-click on the folder and select Compress "Data".

  3. Drag the original Data folder to the Trash.

  4. Wait a few moments and then open 1Password 8. You'll be taken through the setup process.