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Forum Discussion
1password installation stopped. A newer version is already installed
After trying to update my 1Password, I get a error message every time I restart the computer:
"1password installation stopped. A newer version is already installed"
This has me stuck in a endle...
ag_mike_d
1Password Team
1Password TeamHello @josiahknight, I'm sorry to hear that you've continued to receive this message during the update process.
Can you please provide some additional details via email to support+windows@1Password.com so we can help to investigate? Please do not post these details in the forums.
If you are able to open and unlock 1Password, can you send a diagnostics report:
* How to send a 1Password diagnostics report
If you are unable to open and unlock 1Password, I'd like to ask you to send us some 1Password logs from your Windows device:
1. In the Windows search bar copy and paste the following and press enter: %LOCALAPPDATA%\1Password\logs\
1. Select everything in this folder, and then right-click and choose Send to > Compressed (zipped) folder.
1. Then, attach that zip file to your reply here.
Can you also include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your report in our inbox. Thank you!
