Thank you for the reply. I can confirm that you're running into a known issue and I've added your report to the work item open for the issue. Hopefully this can be fixed in a future update to 1Password soon.
For the time being, the prompt will only appear if Touch ID is already enabled so unlocking 1Password using Touch ID would be the most convenient workflow. However I'm aware that sometimes you're required to enter your account password.
I'm sorry for the frustration. The issue does also affect folks who are using their Apple Watch to unlock 1Password. I've added your report to the internal work item as well.
Thank you for the reply. I can confirm that you're running into a known issue and I've added your report to the work item open for the issue. Hopefully this can be fixed in a future update to 1Password soon.
For the time being, the prompt will only appear if Touch ID is already enabled so unlocking 1Password using Touch ID would be the most convenient workflow. However I'm aware that sometimes you're required to enter your account password.
I'm sorry that you're seeing an unexpected message when opening 1Password. Are you seeing this message when you unlock 1Password using your account password?
And do you see the same message when you unlock 1Password using Touch ID (not by entering your account password)?
I've been seeing this problem for a few months and few 1P versions now.
Yes, I see the message when I type my account password when I unlock. This occurs on a Mac mini where there is no Touch ID.
And on a MacBook Pro used as a desktop, where it more convenient to type the password than reach for the finger reader. And after typing my password, getting the message and touching the print reader, nothing gets set and saved for the next time.
On the Mac Mini, the message says to approve the change on my Apple Watch. Sometimes it talks to my watch, sometimes it doesn't. When it does, and I do approve on my Watch, nothing gets set or saved for the next instance.
On my MacBook Pro, the message asks me to approve with TouchID. And again, when I do touch to approve, nothing gets set or saved for the next instance.
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When opening the app, I always get a dialog with this message: \"1Password is trying to set up Touch ID for your account. Touch ID to allow this.\"
\n\n
Nothing happens when I then Touch ID — I have to cancel the dialog every time. Touch ID is already on in the 1Password prefs.
\n\n
How to sort this issue out?
\n\n
\n\n
\n\n\n\n
1Password Version: 8.10.56 \nExtension Version: Not Provided \nOS Version: 15.0 \nBrowser: Not Provided
","body@stringLength":"1200","rawBody":"
When opening the app, I always get a dialog with this message: \"1Password is trying to set up Touch ID for your account. Touch ID to allow this.\"
\n\n
Nothing happens when I then Touch ID — I have to cancel the dialog every time. Touch ID is already on in the 1Password prefs.
\n\n
How to sort this issue out?
\n\n
\n\n
\n\n\n\n
1Password Version: 8.10.56 \nExtension Version: Not Provided \nOS Version: 15.0 \nBrowser: Not Provided
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\"1Password is trying to set up Touch ID for your account\"","moderationData":{"__ref":"ModerationData:moderation_data:93601"},"body":"
I'm sorry for the frustration. The issue does also affect folks who are using their Apple Watch to unlock 1Password. I've added your report to the internal work item as well.
\n\n
-Dave
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I see the same issue even though I have Unlock with Touch ID turned off. I do have Unlock with Apple Watch enabled though.
\n\n
It's a frustrating bug because the alert isn't keyboard-dismissible, ruining an otherwise keyboard-only workflow.
\n\n
(Seeing this in the 8.10.58, build 81058041)
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Thank you for the reply. I can confirm that you're running into a known issue and I've added your report to the work item open for the issue. Hopefully this can be fixed in a future update to 1Password soon.
\n\n
For the time being, the prompt will only appear if Touch ID is already enabled so unlocking 1Password using Touch ID would be the most convenient workflow. However I'm aware that sometimes you're required to enter your account password.
\n\n
-Dave
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Hi Dave
\n\n
Thanks for following up with me.
\n\n
I don't see that message when I unlock via TouchID but I do see it when I unlock via account password.
\n\n
I don't have my Apple Watch on right now so can't test whether I also see the message if I unlock with the Watch.
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I'm sorry that you're seeing an unexpected message when opening 1Password. Are you seeing this message when you unlock 1Password using your account password?
\n\n
And do you see the same message when you unlock 1Password using Touch ID (not by entering your account password)?
\n\n
-Dave
\n\n
ref: dev/core/core#33895
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I've been seeing this problem for a few months and few 1P versions now.
Yes, I see the message when I type my account password when I unlock. This occurs on a Mac mini where there is no Touch ID.
And on a MacBook Pro used as a desktop, where it more convenient to type the password than reach for the finger reader. And after typing my password, getting the message and touching the print reader, nothing gets set and saved for the next time.
Please squash this bug.
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I need to slightly correct my message above.
On the Mac Mini, the message says to approve the change on my Apple Watch. Sometimes it talks to my watch, sometimes it doesn't. When it does, and I do approve on my Watch, nothing gets set or saved for the next instance.
On my MacBook Pro, the message asks me to approve with TouchID. And again, when I do touch to approve, nothing gets set or saved for the next instance.
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